Assistant Manager Quality & Technical Support

Trane Limited; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Trane Limited in Gurugram is seeking an Assistant Manager Quality & Technical Support. This role involves tracking and resolving quality issues, providing technical support, and conducting training for teams across India.

The ideal candidate will engage with customers and local vendors, ensuring continuous improvement in quality standards. Willingness to travel within India and SAARC is essential to fulfill the responsibilities effectively.

Qualifications

• Ability to provide quality management and report on issues.
• Technical support experience for teams across India.
• Strong communication skills for customer engagement.

Responsibilities

• Tracking quality hot jobs and preparing solutions.
• Reporting quality issues to technical support teams.
• Providing technical support during on-site interventions.

Skills

Quality management

Technical support

Training

Communication

Problem-solving

Job description

## Assistant Manager Quality & Technical Support應徵remote type: 週一至週四,與同事在辦公室工作。週五則可自行選擇工作地點,靈活配合工作需求。locations: 古爾岡,哈里亞納time type: 全職posted on: 今天刊登job requisition id: JR-6690成為我們使命的一份子!作為全球領先的企業,致力於為建築、住宅及交通運輸創造舒適、永續且高效的氣候解決方案,我們有責任將地球放在首位。對於 Trane Technologies 及旗下業務,包括 Trane 和 Thermo King,永續發展不僅是我們的經營方式,更是我們的核心事業。你是否敢於直面世界的挑戰,並看見具有影響力的可能性?你是否希望為創造更美好的未來貢獻一己之力?如果你的答案是肯定的,我們誠摯邀請你加入我們,一同勇敢挑戰永續世界的無限可能。了解我們為你量身打造的福利,助你在工作與生活中蓬勃發展。我們勇往直前。工作地點:週一至週四,與同事在辦公室工作。週五則可自行選擇工作地點,靈活配合工作需求。* Tracking quality hot jobs on daily basis and preparing effective solution to end users.* Reporting quality issues with necessary data and PCA to both factory and regional technical support team and obtain appropriate solution.* Continuous engagement with factory quality teams to improve quality* Imparting training to key account customers across India* Technical support to teams across India (on-site & Virtual)* On site intervention during escalations to resolve major issues.* Meeting customers during conflict situations to explain issues technically.* Service alert from API - dissemination to all teams time to time.* Continuous follow up with teams for epidemic quality issues in OEM components for cut-off dates monitoring* On the job training teams during major overhauls/interventions at site.* Training of service team, Customer consultants and sales teams across India* Monitoring & reporting COPQ – Discussing the same with API on monthly meeting – Europe team during quarterly SCC* Coordinating & partnering with local drive OEMs for warranty and out of warranty service supports* Guiding the local service vendors and suppliers about SOP & Trane standards* Arranging local OEM trainings to Service team* Ready/Willing to travel across India & SAARC based on need.