Assistant Manager Quality & Technical Support

Trane Technologies; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Trane Technologies, a world leader in climate solutions, invites you to join a mission-focused team delivering sustainable, efficient solutions for buildings, homes, and transportation. The role involves hands-on service, training, and collaboration with cross-functional teams across India.

You will perform on-site interventions, coordinate with OEMs, and support customers through quality issues, maintaining standards and ensuring timely responses. Willingness to travel across India is required.

Responsibilities

• Tracking quality hot jobs on daily basis and preparing effective solution to end users.
• Reporting quality issues with necessary data and PCA to both factory and regional technical support team and obtain appropriate solution.
• Continuous engagement with factory quality teams to improve quality
• Imparting training to key account customers across India
• Technical support to teams across India (on-site & Virtual)
• On site intervention during escalations to resolve major issues.
• Meeting customers during conflict situations to explain issues technically.
• Service alert from API - dissemination to all teams time to time.
• Continuous follow up with teams for epidemic quality issues in OEM components for cut-off dates monitoring
• On the job training teams during major overhauls/interventions at site.
• Training of service team, Customer consultants and sales teams across India
• Monitoring & reporting COPQ - Discussing the same with API on monthly meeting - Europe team during quarterly SCC
• Coordinating & partnering with local drive OEMs for warranty and out of warranty service supports
• Guiding the local service vendors and suppliers about SOP & Trane standards
• Arranging local OEM trainings to Service team
• Ready/Willing to travel across India & SAARC based on need.

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where Is The Work

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

• Tracking quality hot jobs on daily basis and preparing effective solution to end users.
• Reporting quality issues with necessary data and PCA to both factory and regional technical support team and obtain appropriate solution.
• Continuous engagement with factory quality teams to improve quality
• Imparting training to key account customers across India
• Technical support to teams across India (on-site & Virtual)
• On site intervention during escalations to resolve major issues.
• Meeting customers during conflict situations to explain issues technically.
• Service alert from API - dissemination to all teams time to time.
• Continuous follow up with teams for epidemic quality issues in OEM components for cut-off dates monitoring
• On the job training teams during major overhauls/interventions at site.
• Training of service team, Customer consultants and sales teams across India
• Monitoring & reporting COPQ - Discussing the same with API on monthly meeting - Europe team during quarterly SCC
• Coordinating & partnering with local drive OEMs for warranty and out of warranty service supports
• Guiding the local service vendors and suppliers about SOP & Trane standards
• Arranging local OEM trainings to Service team
• Ready/Willing to travel across India & SAARC based on need.

We offer competitive compensation and comprehensive benefits and programs.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.