Lead Associate - Transactional Quality Accounts Payable AP PTP P2P Invoice Processing - Pune

WNS; Pune District; On-site; INR 500,000 - 750,000; Full time

Job summary

WNS, part of Capgemini, Pune, seeks a Lead Associate – Quality to ensure process quality through rigorous data analysis, SLA adherence, and continuous improvement. The role requires strong Excel and PowerPoint skills, analytical mindset, and the ability to mentor teams.

The candidate should hold a Commerce degree with excellent communication and presentation abilities, and have experience in TQ/BQ management, RCA, and reporting.

Qualifications

• Commerce graduate; good communication and presentation skills.
• Basic and advanced MS Excel, PowerPoint skills.
• Prior work experience in TQ management, mentoring projects, BQ management, RCA, reporting, and client/stakeholder management.

Responsibilities

• Analyze data to ensure accuracy and adherence to defined SLAs.
• Drive QA metrics and reduce errors/customer comebacks.
• Manage tasks with minimal supervision and collaborate with diverse teams.
• Mentor/lead BQ management initiatives and RCA activities.
• Prepare and present reports for clients and internal stakeholders.

Skills

Analytical skills

Attention to detail

Strong communication

Teamwork

Mentoring

Client & stakeholder management

Root Cause Analysis

Education

Commerce graduate

Tools

MS Excel

PowerPoint

Job description

Job Description:

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Roles and responsibilities: The roles and responsibilities of Lead Associate – quality would be as follows

• Commerce Graduate / PG, Good Communication / Presentation Skills
• This person will require strong analytical skills, attention to detail, positive professional. Attitude, and the ability to work in a team environment.
• Must have Basic and advanced level MS Excel, Power Point skills.
• Candidates preferred with prior work experience in TQ Management & Mentoring projects/ BQ Management/ RCA/ Reporting/ Error Analysis/ Client & Stakeholder Management.
• Ability to manage allocated tasks and perform them with little supervision.
• Must be responsible for analyzing data to ensure accuracy.
• Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors / customer comebacks, drive QDNA metrics
• Ability to work with people and teams of diversified / different priorities

Qualifications

Commerce Graduate