Assistant Manager - Quality

TÜV SÜD; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

TÜV SÜD Group in India is seeking a Quality Operations professional to drive accreditation management for accredited trainings and coordinate examinations, results, and certificates. The role also provides QMS support, complaint/audit management, and process documentation.

You will analyze data, support trainers, ensure compliance with policies, and strive to improve customer experience through quality service. This onsite role is based in Mumbai and surrounding locations.

Qualifications

• Graduation in any field.
• Minimum 5 years of experience in Quality operations and exposure to management requirements OR minimum 4 years in operations delivering quality service from Certification & Training body industry.
• Good coordination, interpersonal relationship and analytical skills for data analysis, critical thinking and problem-solving.

Responsibilities

• Accreditation management for the accreditation within academy.
• Coordination with accreditation bodies for examination, results for accredited trainings.
• Uploading CSV files of participant information to accreditation portal.
• Sending examination links and sharing answer sheets with trainers for evaluation.
• Co-coordinating with trainers for post-training documentation and other issues.
• Processing training batches examination, results, and certificates.
• Update & maintain accreditation dashboard, pass/fail ratio, & overall LATC performance.
• Feedback analysis for trainers and training.
• Ensure compliance with company policies and customer and legal requirements to deliver quality service.

Skills

Coordination

Interpersonal skills

Analytical skills

Data analysis

Critical thinking

Problem solving

Multi-tasking

Adaptable

Education

Graduation in any field

Tools

MS Excel

MS PowerPoint

MS Word

Job description

At TÜV SÜD Group we are passionate about technology. Innovations impact our daily lives in countless ways, and we are dedicated to being a part of that progress. We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TÜV SÜD Group.

Your Tasks

• Accreditation management for the accrediation within academy .
• Coordination with accreditaiton bodies for examination, results for accredited trainings
• Uploading CSV files of participant inforamtion to accrediation portal
• Sending examination link, sharing answer sheets with trainers for evaluation
• Co-coordinating with trainers for post training documentation and other issues
• Processing training batches examination, result, certificates
• Update & maintain accreditation Dashboard, pass fail ratio, & overall LATC perfomrance
• Feedback analysis for trainers and training
• Ensure compliance with company policies, customer and legal requirements, strive to improve customer experience and satisfaction by delivering quality service

QMS Support

• Complaint management and timely closure of complaints.
• Internal & external audit management & timely closure of audits.
• Process & documentation management through portal
• Overall support for quality management system.

Your Qualifications

• Education: Graduation in any field.
• Experience: Minimum 5 years of experience in Quality operations and having exposure to management requirements OR minimum 4 years in operations. and delivering quality service from Certification & Training body industry.
• Skills: Good co-ordination, interpersonal relationship and analytical skills for data analysis, critical thinking and problem-solving skills.
• Abilities: Should be adaptable, able to multi-task
• Knowledge: Well versed with MS Office (MS Excel, MS PowerPoint, MS Word and quality related standards and best practices.

At TÜV SÜD Group, we have employees from more than 100 different countries collaborating together. People of different backgrounds, skills, and pursuing different life goals. Our strength comes from these countless and varied perspectives.

We are committed to be an inclusive and diverse workplace by welcoming people of all backgrounds. We want Diversity & Inclusion (D&I) to be a foundation of our company and create an environment where all our employees can trust they will be treated with respect, regardless of gender, nationality, ethnic background, faith, beliefs, disabilities, age, sexual orientation, or identity. As such, our employees are expected to behave at all times in a manner consistent with TÜV SÜD Group Code of Ethics and Company values.

We firmly believe embedding D&I in the heart of what we do will inherently contribute to the success of TÜV SÜD Group. Click here to find out more about Diversity at TÜV SÜD Group.

Work Area: Others

Country/Region: India

Job Location: Ahmedabad, Mumbai, Gurugram

Working Model : Onsite

Employment Type: Full time / regular

Company: TUV SUD South Asia Pvt. Ltd.

Org Unit Code

Requisition ID: 7533