Assistant Manager - Provisioning & Configuration

Tata Communications; Chennai District; On-site; INR 600,000 - 800,000; Full time

Job summary

Tata Communications is seeking a network provisioning professional to support customer orders, including design, testing and installation, and activation of networks. This role is operational and impacts project delivery per business requirements.

The candidate will manage installation support, configure telecom infrastructure, and coordinate network updates, ensuring timely delivery and adherence to processes. Field experience in network infrastructure is required.

Qualifications

• Hands-on experience in network infrastructure deployment.
• Experience with fiber optic installation and termination is required.
• Familiarity with network design and documentation practices.

Responsibilities

• Manage installation support and network service configuration.
• Coordinate implementation for new network updates.
• Ensure timely configuration of telecom infrastructure to meet specs.
• Plan and deliver orders with proper configuration management.
• Design networks to meet timelines and hand over to implementation teams.
• Drive change management and monitor IT initiatives for timely delivery.
• Diagnose and troubleshoot issues and take corrective action when needed.
• Provide technical expertise for smooth integration of network solutions.
• Ensure installation tasks meet specifications and timelines.
• Maintain systems like NIMS & Cramer.

Skills

Fiber optics installation

Routing & Switching

Network design

Voice/data knowledge

Ports/protocols

Switch configuration

Ethernet/Broadband

Tools

NIMS

Cramer

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

Responsible for supporting customer order provisioning including design, testing and installation and activation of the network. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.

Responsibilities

• Manage all operations with respect to installation support and network service configuration management.
• Manage implementation for any new network updates.
• Responsible for the configuration of telecom infrastructure and/or network components to meet design specifications.
• Manage and monitor planning and delivery of orders in terms of configuration management.
• Design the network to ensure adherence to the timelines and hand over to project implementation team.
• Drive change management initiatives, make change requests and monitor change processes and IT initiatives to ensure delivery of a tested active service layer to the customer on time at optimal costs.
• Diagnose, troubleshoot, and resolve problems, and take corrective action when necessary.
• Provide technical expertise for ensuring smooth integration of network and system solutions/network improvement.
• Ensure that all installation functions are performed in a timely fashion to meet specifications.
• Ensure adherence to process & timelines, maintenance of systems like NIMS & Cramer
• Handle requirements like addition/removal of equipment and issues during migration to new circuits

Minimum qualification & experience Relevant experience in network infrastructure project management and on field experience

Desired Skill sets

• Hands experience with Fiber optics cable installation and termination
• Routing, Switching and IP Knowledge
• Experience in Designing and documenting Network layouts in terms of Fiber, Voice, and Data Paths
• Network / Voice certifications preferred.
• Knowledge in networking concepts (ports and protocols)
• Knowledge of Switch configuration, ports, access ports, trunk ports and port security and spanning tree protocols
• Knowledge in Access - Ethernet, Broadband