Assistant Manager - Project & Contract Management - Nuclear - Kesurdi

KSB; Pune District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

KSB Pune seeks an experienced professional to manage the spares order lifecycle, coordinating with customers and internal teams to ensure timely delivery and high satisfaction. The role covers order execution, documentation, and cross-functional collaboration across engineering, procurement, and logistics.

You will drive compliance, monitor progress, and improve processes while building strong customer relationships in a Pump industry setting.

Qualifications

• BE (Mech) degree is required.
• Experience in spare parts or pump industry is preferred.
• Strong coordination and communication skills required.

Responsibilities

• End-to-end management of spare parts orders from receipt to delivery.
• Coordinate with Legal, Finance, and Commercial teams to ensure compliance before order acceptance.
• Serve as the primary contact for customers and coordinate with internal stakeholders to resolve issues.

Skills

Order management

Customer coordination

Cross-functional collaboration

Documentation

Education

BE (Mech)

Job description

Role & responsibilities

End-to-end management of the spares business order lifecycle, including customer coordination, order execution, cross-functional collaboration, documentation, delivery tracking, commercial closure, and ensuring timely fulfilment of customer requirements while maintaining high levels of customer satisfaction.

Major Responsibilities (Key Tasks)

1. Spare Parts Order Management

• Manage the complete lifecycle of spare parts orders, from receipt to final delivery.
• Plan, coordinate, and monitor order execution to ensure customer requirements are met within agreed timelines.
• Maintain regular follow-up with customers and internal teams to provide timely updates on order status.

2. Customer Purchase Order Review & Compliance

• Review customer purchase orders to ensure alignment with technical specifications, commercial terms, and contractual requirements.
• Coordinate with the Legal, Finance, and Commercial teams to address contractual risks and ensure compliance before order acceptance.
• Ensure accurate order entry and documentation in accordance with company procedures.

3. Customer Relationship & Internal Coordination

• Serve as the primary point of contact for customers regarding spare parts orders and related queries.
• Organize and facilitate meetings with customers and internal stakeholders to resolve issues, clarify requirements, and expedite order execution.
• Build and maintain strong customer relationships to support business growth and customer satisfaction.

4. Cross-Functional Order Execution

• Collaborate closely with Engineering, Quality Assurance, Manufacturing, Procurement, Logistics, and Finance teams to ensure seamless order fulfilment.
• Drive timely resolution of technical, quality, and supply-chain-related issues that may impact delivery schedules.
• Ensure effective coordination across departments to meet customer commitments.

5. Engineering Documentation & Approval Management

• Coordinate the submission and approval of drawings, datasheets, technical documents, and other project-related deliverables.
• Follow up with customers and internal departments to secure approvals within defined timelines.
• Maintain proper records of all approved documents and revisions.

6. Order Progress Monitoring & Delivery Management

• Track order progress against key milestones and proactively identify potential delays or risks.
• Monitor manufacturing, procurement, inspection, and dispatch activities to ensure on-time delivery.
• Ensure compliance with purchase order terms, delivery schedules, and customer expectations.

7. Documentation, Dispatch & Portal Management

• Prepare and submit all required technical, commercial, and dispatch documentation to customers.
• Coordinate post-dispatch activities, including uploading documents on customer portals and the GeM portal.
• Ensure completeness and accuracy of records for audit and compliance purposes.

8. Commercial Closure, Collections & MIS Reporting

• Coordinate with customers and internal finance teams for timely invoicing, payment collection, and closure of outstanding receivables.
• Manage bank guarantees, performance guarantees, and other contractual obligations as applicable.
• Prepare and present weekly and monthly MIS reports highlighting order status, delivery performance, collections, and key business metrics to management.

9. Business Process Improvement

• Identify opportunities to improve order management processes, customer service levels, and operational efficiency.
• Support implementation of best practices, system enhancements, and continuous improvement initiatives within the Spares Business function.

Qualification : BE (Mech)

Preferred Industry : Pump