Assistant Manager/Process Manager -(OB Sales)

Imarque Solutions; Bidhannagar; On-site; INR 600,000 - 900,000; Full time

Job summary

Imarque Solutions in Kolkata, West Bengal is seeking an AM Operations to steer day-to-day contact center activities, lead a team of leaders and agents, and ensure SLAs and KPIs are consistently met. You will drive process improvements, coach staff, and coordinate shifts to meet production, revenue, and performance goals, while maintaining a positive, growth-oriented work environment.

Minimum 2 years in BPO as AM Operations and graduation/diploma required; salary is industry-standard with

Job description

Job Description:

Managing day-to-day contact center workflows, leads team leaders and agents, and ensures client Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met.

Roles and Responsibilities:

• Ensure internal methodology is followed to manage and run efficient operations.
• Manage day to day center operations.
• Meet Service Level Metrics.
• Be directly responsible towards fostering the development of your team by motivating them and ensuring career advancement and a long-lasting and fruitful relationship of the team with the Company through timely & constructive feedback and counseling
• Meet or exceed revenue goal.
• Meet or exceed all performance goals.
• Meet or exceed all production goals.
• Manage assigned shifts throughout the week (proper escalation, list management, strategic seating, etc.).

EXPERIENCE:

Minimum 2 years as AM Operations in BPO

Qualification:

Minimum Graduation /Diploma

Salary :

As per Industry Standard

Email:

[e-mail]

Contact Us:

8925881711

Address:

i Marque Solutions,

8th Floor, Millennium City IT Park,Tower 1, Sector 5, Salt Lake,

Kolkata, West Bengal 700091. Near College more/Rang de Basanti Dhaba