Walk-in | Assistant Manager - BPO Operations

Datamark Bpo Service; Chennai; On-site; INR 400,000 - 600,000; Full time

Job summary

DATAMARK BPO SERVICE LLP is hiring a Back Office Assistant Manager for Non Voice - U.S Process in Chennai. The role requires guiding the team to meet daily targets with quality, handling client interactions, and ensuring SLA compliance.

Experience in paper processes is a must, with a minimum of 1 year as Assistant Manager or 4 years as Senior Team Leader. The position involves overseeing billing-related reports and coordinating with stakeholders to maintain smooth operations.

Qualifications

• Minimum 1 year experience as Assistant Manager in paper or 4 years as Senior Team Leader in paper.
• Any Degree required.

Responsibilities

• Lead back-office team to meet daily targets with required quality.
• Manage client handling and SLA adherence.
• Oversee projectBilling reports and incentive reports.
• Coordinate with internal stakeholders to ensure process efficiency.

Skills

People Management

Leadership coaching

Client Handling

SLA Management

Attrition Control

Shrinkage Control

Employee Grievances Handling

WBR/MBR/QBR calls

Internal Stakeholders

Metrics oriented

Project Billing Reports

Incentive Reports

Education

Any Degree

Job description

Hi,

Greeting from DATAMARK BPO SERVICE LLP,

We are hiring Back Office Assistant Manager position for Non Voice - U.S Process

Job Opening : 3 Position,

Required Qualification : Any Degree

Eligibility : Applicant Should have minimum 1 Year experience as Assistant Manager in paper Or 4 years experience as Senior Team Leader in paper.

Required Skills,

• People Management,
• Drive the leaders to complete the daily team target with required Quality,
• Client Handling,
• SLA Management,
• Attrition Control,
• Shrinkage Control,
• Employee Grievances Handling,
• Handling WBR, MBR, QBR calls,
• Handling Internal Stakeholders,
• Working for Metric.
• Handling Project Billing Report,
• Employees Incentive Report,

Contact Person : Kandan HR

Contact Number : 6385132435

Email ID : [e-mail]

Regards,

Kandan Thamizvanan.M.P.

Senior Recruiter - HR