Assistant Manager - PE Ops

PepsiCo Inc.; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

PepsiCo Inc. is seeking an HR Operations Sr. Coordinator in Hyderabad to execute Workforce Administration transactions across the employee lifecycle, ensuring data accuracy and service levels.

You will work with SAP HCM and SuccessFactors Employee Central, handling high-volume transactions, data governance, and collaboration with payroll and HR teams to drive operational excellence.

Qualifications

• Graduate or Post Graduate degree (required).
• 3–4 years in HR Operations, Workforce Administration, Shared Services, or HR Service Delivery.
• Hands-on experience with SAP HCM and SuccessFactors Employee Central.
• Strong understanding of end-to-end employee lifecycle processes.

Responsibilities

• Process employee lifecycle transactions (minimum 40 cases per day) including Hire and Rehire, job changes and transfers, promotions and compensation updates, terminations and offboarding, LOA transactions.
• Maintain accurate and timely employee data in HR systems.
• Deliver transactions within SLAs and KPIs; provide high-quality service to employees, managers and HR stakeholders.
• Collaborate with HR teams, payroll teams, and other stakeholders to resolve operational issues.
• Support audit, compliance and reporting requirements.
• Participate in continuous improvement and automation initiatives.

Skills

HR Operations

Data management

Customer service

Process improvement

Education

Graduate or Post Graduate degree

Tools

SAP HCM

SuccessFactors Employee Central

Job description

Overview

The HR Operations Sr. Coordinator is responsible for executing Workforce Administration transactions across the employee lifecycle in accordance with defined service levels, policies, and standard operating procedures. The role supports employee data management, HR transactions, and operational excellence through effective utilization of HR systems and tools.

Responsibilities

Employee Lifecycle Administration

• Process employee lifecycle transactions (Minimum 40 cases per day) including:
  • Hire and Rehire
  • Job changes and transfers
  • Promotions and compensation updates
  • Terminations and offboarding
  • Leave of Absence (LOA) transactions
• Ensure accurate and timely employee data maintenance in HR systems.

HR Systems & Data Management

• Maintain employee records in Employee Central and SAP.
• Validate data integrity and perform data corrections when required.
• Support data replication monitoring and issue resolution.
• Maintain adherence to data governance and compliance requirements.

Service Delivery Excellence

• Deliver transactions within agreed SLAs and KPIs.
• Ensure high-quality customer service to employees, managers, and HR stakeholders.
• Identify opportunities to streamline processes and improve operational efficiency.
• Support audit, compliance, and reporting requirements.

Process & Operational Support

• Follow standard operating procedures and controls.
• Participate in continuous improvement and automation initiatives.
• Collaborate with HR teams, payroll teams, and other stakeholders to resolve operational issues.

Qualifications

• Graduate or Post Graduate degree.
• 3-4 years of experience in HR Operations, Workforce Administration, Shared Services, or HR Service Delivery.
• Experience working with:
  • SAP HCM
  • SuccessFactors Employee Central
• Understanding of end-to-end employee lifecycle processes