Assistant Manager Operations - Client Reporting

Principal Global Services; Pune District; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Principal Financial Group in Pune, India, seeks an Assistant Manager - Client Reporting to lead daily client and portfolio performance reporting, ensuring accuracy and on-time delivery across SLAs. You will mentor a team, coordinate with Shared Services, and drive continuous improvement.

The role requires a bachelor’s degree in accounting/finance and 10–12 years in investment operations or asset management; strong analytical, communication, and leadership skills; proficiency in Excel, Power BI,

Qualifications

• Bachelor’s degree in accounting, finance, economics, or business (or equivalent).
• 10–12 years of experience in investment, asset management, mutual fund operations, or related field.
• Strong analytical, problem-solving, communication, relationship-building and presentation skills.
• Able to prioritize, make decisions, and deliver under deadlines; open to feedback and continuous improvement.

Responsibilities

• Manage daily Client Reporting and Portfolio Performance Reporting to meet SLAs across cycles.
• Direct and mentor a team; set objectives, delegate, remove roadblocks, be point of contact for issues.
• Collaborate with PGI Shared Services, boutique teams, and external partners to align requirements and improve quality.
• Apply controls and SOPs; track metrics and drive continuous improvement.
• Understand data flows; work with IT to resolve data issues and stabilize/report via structured check-ins.

Skills

Analytical thinking

Problem solving

Communication skills

Relationship building

Delegation

Presentation skills

Adaptability (VUCA)

Education

Bachelor’s degree in accounting/finance/economics/business

Tools

Microsoft Excel

PowerPoint

Word

Microsoft Teams

Power BI

JIRA

SharePoint

Eagle

FactSet

Job description

What Makes This Opportunity Unique

At Principal Financial Group, we pride ourselves on delivering world-class financial solutions and services. As an Assistant Manager - Client Reporting, you will play a pivotal role in ensuring flawless execution of client reporting and portfolio performance analysis. You will lead a motivated team, direct operations, and have the opportunity to collaborate with top-tier professionals both within our organization and externally. This is a chance to showcase your proven leadership skills and contribute to our ambitious goals while improving your own career growth!

Responsibilities

• Manage daily Client Reporting and Portfolio Performance Reporting to ensure accurate, complete, and timely outputs throughout daily/weekly/monthly/quarterly cycles.
• Direct and mentor a team; set clear objectives, delegate effectively, remove roadblocks, and act as the point of contact for critical issues to ensure timely delivery.
• Partner with Principal Global Investors (PGI) Shared Services, boutique teams, and external collaborators to align requirements, resolve issues, and improve reporting quality.
• Apply strong controls and standard operating procedures to meet regulatory and operational expectations; track metrics and drive continuous improvement.
• Understand front-to-back data flows; work alongside Information Technology (IT) to resolve data issues and stabilize/report through structured huddles and check-ins.

Key Responsibilities

• Client and performance reporting activities (35%)

1. Plan and coordinate daily/weekly/monthly/quarterly reporting production; ensure accuracy, completeness, and timely delivery according to Service Level Agreements (SLAs).
2. Maintain control evidence, exception logs, and approvals; ensure consistent templates and disclosures.

• People leadership and development (30%)

1. Mentor, develop, and motivate team members; provide timely feedback and objective performance evaluations.
2. Define roles, delegate work with measurable objectives, manage coverage, and hold the team accountable for outcomes.

• Collaborator partnership and communication (15%)

1. Build positive relationships with head office and boutique collaborators; communicate status, risks, and decisions transparently.
2. Manage conflicts constructively; ensure clear handoffs with Shared Services and external partners.

• Process improvement, metrics, and planning (10%)

1. Contribute to planning and operating model improvements; identify low-value work and streamline workflows.
2. Use metrics, huddles, and check-ins to monitor efficiency, quality, and capacity; recommend resource adjustments.

• Risk, compliance, and decision-making (5%)

1. Apply operational and regulatory procedures; perform root cause analysis for issues and implement corrective/preventive actions.
2. Advance material risks promptly with recommended options.

• Data flow and systems collaboration (5%)

1. Chart front-to-back data flows; collaborate with IT and business data owners to address breaks and implement alternative solutions that satisfy reporting goals.

Qualifications

• Bachelor’s degree in accounting, finance, economics, or business (or equivalent) with 10–12 years of experience in investment, asset management, mutual fund operations, or a related field.
• Working knowledge of investment products and services, performance calculation, securities processing, trade life cycle, and corporate actions.
• Strong analytical, problem-solving, communication, relationship building, delegation, and presentation skills; diligent and adaptable in changing (VUCA) environments.
• Able to prioritize, make sound decisions, and deliver consistent results under deadlines; open to feedback and continuous improvement.
• Tools/Tech: Microsoft Excel, PowerPoint, Word; collaboration tools (e.g., Microsoft Teams); data visualization (Power BI); performance/reporting platforms (Eagle, Factset); workflow/ticketing tools (JIRA); document repositories (e.g., SharePoint or TBD).

Skills That Help You to Stand Out:

• Demonstrated leadership in client and performance reporting operations with quantifiable SLA achievement and quality results.
• Expertise in mentoring teams, setting measurable objectives, and using data-focused huddles/check-ins to manage efficiency and quality.
• Ability to identify data issues throughout front-to-back flows and collaborate with IT to apply lasting solutions.
• Track record in simplifying processes, eliminating low-value work, and scaling standard templates and controls across boutiques/Shared Services.
• Strong approach to handling blocking issues with clear problem statements, root causes, and recommended options.

Shift Timings: 1.30PM to 11.30PM