Assistant Vice President Client Reporting, Controls And Enablement

M&G; India; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

M&G in Mumbai is seeking an Assistant Vice President for Client Reporting Controls and Enablement within Investment Operations. The role focuses on end-to-end client and internal reporting, ensuring timely, accurate delivery and adherence to SLAs.

You will lead cross‑functional teams and drive automation and process standardization across jurisdictions. As a senior escalation point, you will mitigate risks, implement Lean Six Sigma improvements, and deliver actionable MIS dashboards to senior

Responsibilities

• Provide end‑to‑end guidance for client and internal reporting functions, ensuring timely, accurate and high‑quality delivery aligned with SLAs and contractual commitments.
• Integrate Business Analysis, Data Analysis, Audit Assurance and MIS teams into a cohesive delivery model that supports evolving client and regulatory expectations.
• Act as the senior escalation point for operational and reporting issues, ensuring swift resolution and proactive risk mitigation.
• Lead the design and implementation of automation solutions to streamline reporting workflows, reduce manual interventions and improve data integrity.
• Drive continuous improvement initiatives using Lean Six Sigma and data‑driven methodologies to enhance reporting efficiency and scalability.
• Promote standardization of reporting processes and templates across clients and jurisdictions to support consistency and growth.
• Develop and maintain MIS frameworks that provide actionable insights into operational performance, client activity, SLA adherence and risk metrics; deliver executive dashboards and analytical reports (KPIs, KRIs) to senior management, governance forums and client stakeholders.
• Leverage data analytics to identify client trends, forecast reporting volumes and uncover opportunities for service enhancement.
• Maintain oversight of the Client Reporting control environment, ensuring compliance with enterprise risk policies, regulatory standards and audit requirements; lead closure of audit observations and ensure robust control testing and documentation.
• Foster a culture of proactive risk management and control ownership within the reporting teams.
• Collaborate with senior stakeholders across Client Services, Compliance, Operations and Technology to align reporting solutions with strategic priorities and client needs; represent Client Reporting in enterprise‑wide transformation programs and regulatory initiatives; translate stakeholder feedback into enhancements in reporting capabilities, tools and service.

Job description

Job Title

Assistant Vice President – Client Reporting Controls and Enablement (Investment Operations)

Location

Mumbai

Shift

UK hours

Key Responsibilities

• Provide end‑to‑end guidance for client and internal reporting functions, ensuring timely, accurate and high‑quality delivery aligned with SLAs and contractual commitments.
• Integrate Business Analysis, Data Analysis, Audit Assurance and MIS teams into a cohesive delivery model that supports evolving client and regulatory expectations.
• Act as the senior escalation point for operational and reporting issues, ensuring swift resolution and proactive risk mitigation.
• Lead the design and implementation of automation solutions to streamline reporting workflows, reduce manual interventions and improve data integrity.
• Drive continuous improvement initiatives using Lean Six Sigma and data‑driven methodologies to enhance reporting efficiency and scalability.
• Promote standardization of reporting processes and templates across clients and jurisdictions to support consistency and growth.
• Develop and maintain MIS frameworks that provide actionable insights into operational performance, client activity, SLA adherence and risk metrics; deliver executive dashboards and analytical reports (KPIs, KRIs) to senior management, governance forums and client stakeholders.
• Leverage data analytics to identify client trends, forecast reporting volumes and uncover opportunities for service enhancement.
• Maintain oversight of the Client Reporting control environment, ensuring compliance with enterprise risk policies, regulatory standards and audit requirements; lead closure of audit observations and ensure robust control testing and documentation.
• Foster a culture of proactive risk management and control ownership within the reporting teams.
• Collaborate with senior stakeholders across Client Services, Compliance, Operations and Technology to align reporting solutions with strategic priorities and client needs; represent Client Reporting in enterprise‑wide transformation programs and regulatory initiatives; translate stakeholder feedback into enhancements in reporting capabilities, tools and service.