Travel Operations Executive

KaroTrip; Mumbai; On-site; INR 600,000 - 1,100,000; Full time

Benefits offered by this job

Health insurance

Performance-based bonuses

Job summary

KaroTrip, a leading Travel Management Company in Mumbai, is seeking an Executive – Operations (Corporate Travel) to oversee day-to-day corporate travel activities, ensuring cost-effective, policy-compliant arrangements.

You will lead a team of travel consultants, manage vendor relationships, and drive process improvements, reporting KPIs like AHT and CSAT.

The role requires 3–8 years in corporate travel ops, GDS experience, and a relevant bachelor’s degree; supervisory background is preferred.

Qualifications

• 3–8 years in corporate travel operations
• GDS: Amadeus, Galileo or Sabre; Online Booking Tools experience
• Strong communication and leadership skills
• Bachelor’s degree in Tourism, Hospitality, Business Administration, or related field

Responsibilities

• Oversee daily travel operations including air ticketing, hotel bookings, visa processing, and ground transport
• Supervise and mentor a team of travel consultants and coordinators
• Ensure all travel arrangements adhere to company travel policies
• Build and maintain relationships with travel vendors to secure best rates
• Handle urgent or emergency travel disruptions, cancellations, etc.
• Generate operational reports on spend, travel patterns, and KPIs for management
• Identify bottlenecks and implement process improvements

Skills

Team leadership

Vendor management

Policy compliance

MS Excel

Education

Bachelor's degree in Tourism, Hospitality, Business Administration, or related field

Tools

GDS (Amadeus, Galileo, Sabre)

OBT

Job description

Job Title: Executive - Operations (Corporate Travel)

Job Type: Full-time

About Us

'Karo Trip' is a leading Travel Management Company known for crafting unforgettable travel experiences. We are passionate about seamless service and are looking for a detailed-oriented Executive with experience in the Corporate travel/Hospitality sector to join our Operations team.

About the Role

We are seeking a highly organized and experienced Executive – Operations (Corporate Travel) to join our dynamic team. The ideal candidate will support the Operations team in overseeing day-to-day corporate travel activities, ensuring seamless, cost-effective, and policy-compliant business travel for our clients/employees. You will lead a team of travel consultants, manage vendor relationships, and ensure high levels of client satisfaction.

Key Responsibilities

• Operations Oversight: Manage daily travel operations, including air ticketing, hotel bookings, visa processing, and ground transportation, ensuring accuracy and efficiency.
• Team Leadership: Supervise and mentor a team of travel consultants and coordinators to deliver exceptional customer service.
• Policy Compliance: Ensure all travel arrangements adhere to company travel policies (traveler safety, cost controls, and booking guidelines).
• Vendor Management: Build and maintain relationships with travel vendors (airlines, hotels, TMCs) to secure best rates and resolve service issues.
• Issue Resolution: Handle urgent, high-level, or emergency travel situations (disruptions, cancellations) promptly.
• Reporting & Analytics: Generate operational reports on spend, travel patterns, and KPI metrics (AHT, CSAT) for management.
• Process Improvement: Identify operational bottlenecks and implement improvements to optimize efficiency.

Required Skills & Qualifications

• Experience: Minimum 3–8 years of experience in corporate travel operations, preferably with at least 1-2 years in a supervisory/team leader role.
• Systems Knowledge: Proficiency in GDS (Amadeus, Galileo, or Sabre) and Online Booking Tools (OBT).
• Problem-Solving: Strong ability to handle high-pressure situations and crisis management.
• Communication: Excellent verbal and written communication skills for client-facing and vendor negotiations.
• Education: Bachelor’s degree in Tourism, Hospitality, Business Administration, or a related field.
• Analytical Skills: Comfortable with MS Office Suite (especially Excel) and data reporting.

What We Offer

• Competitive salary and performance-based bonuses
• Health insurance and benefits.
• Opportunities for career growth in a fast-paced travel firm.