Assistant Manager - Medical Coding

GMM Billing Solutions; Chennai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

GMM Billing Solutions is seeking an Assistant Manager-Medical Coding to lead multispecialty coding operations in Chennai, Tamil Nadu. The role requires managing coding teams, ensuring productivity, quality, and adherence to SLAs, while driving process improvements and client satisfaction.

The candidate should hold a Bachelor's degree with AAPC/AHIMA certification and have strong leadership, analytical, and communication skills to oversee end-to-end operations and MIS reporting.

Qualifications

• Own end-to-end operational performance for assigned medical coding accounts.
• Manage daily operations across coding teams, Team Leaders, Quality Analysts, and other support functions.
• Prepare and present MIS, KPI dashboards, SLA performance, quality trends, productivity, volume, staffing, and action plans.

Responsibilities

• Own end-to-end operational performance for assigned medical coding accounts.
• Manage daily operations across coding teams, Team Leaders, Quality Analysts, and other support functions.
• Monitor account performance against productivity, quality, TAT, accuracy and SLA metrics.
• Prepare and present MIS, KPI dashboards, SLA performance, quality trends and action plans.
• Handle client escalations with root-cause analysis and corrective actions.

Skills

People management

Leadership

Quality assurance

Analytical skills

Communication skills

Problem-solving

Process improvement

MIS reporting

Education

Bachelor's degree in any discipline

Life Sciences/Medical Sciences/Healthcare Management degree or diploma

Tools

AAPC/AHIMA certification

Job description

Assistant Manager-Medical Coding

Position

Assistant Manager-Medical Coding

Experience Required

Required Qualification/ Preferred Certifications: Bachelors degree/ Minimum 58 years of experience(Multispecialty coding) At least 23 years of experience team leadership/Managerial role. Certification - AAPC/AHIMA. Multispecialty Coding Operations Account and Client Relationship Management Team Leadership and People Management Quality Assurance and Compliance Denial Management Analytical and Problem-Solving Skills Communication and Presentation Skills Process Improvement Performance Management.

Eligibility

Own end-to-end operational performance for assigned medical coding accounts. Manage daily operations across coding teams, Team Leaders, Quality Analysts, and other support functions. Ensure achievement of agreed productivity, quality, TAT, accuracy, and SLA metrics. Monitor account performance and identify operational risks before they impact client commitments. Establish appropriate staffing, capacity, and workload plans based on business volumes. Ensure effective allocation of work across coding teams and processes. Drive operational discipline, process adherence, and timely escalation management. Conduct regular operational reviews and business performance discussions. Prepare and present MIS, KPI dashboards, SLA performance, quality trends, productivity, volume, staffing, and action plans. Understand client expectations and translate them into actionable operational requirements. Manage client escalations with appropriate root-cause analysis and corrective action.

Education

Bachelors Degree in any discipline from a recognized university. A degree/diploma in Life Sciences, Medical Sciences, Nursing, Pharmacy, or Healthcare Management will be an added advantage.

Technical Skills

Certification - AAPC/AHIMA.

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