Assistant Manager - M365

Rely; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

John Cockerill in Mumbai seeks a Digital Workplace Engineer to operate, support and improve our Microsoft 365 environment, focusing on SharePoint Online, Teams and OneDrive while exploring Copilot and AI-powered ways of working.

You will combine hands-on administration with automation, documentation and user enablement, learn new capabilities, and collaborate with global teams to translate evolving digital workplace needs into reliable services.

Qualifications

• 2–4 years of hands-on Microsoft 365 support or administration experience.
• Experience with Copilot and Agent Builder is preferred.
• Working knowledge of SharePoint Online, Teams and OneDrive.
• Basic PowerShell and a curiosity for automation.
• Strong analytical, troubleshooting and documentation skills.

Responsibilities

• Support and administer Microsoft 365 services, including SharePoint Online, Teams and OneDrive.
• Investigate incidents and service requests using ITSM practices.
• Contribute to Copilot adoption and AI capabilities within the platform.
• Create, configure and support Copilot agents and automation scripts.
• Maintain clear technical documentation and runbooks.
• Collaborate with colleagues, partners and vendors to improve services.
• Ensure security, data access governance and responsible-AI practices.

Skills

Microsoft 365

SharePoint Online

Teams

OneDrive

PowerShell

Automation

Documentation

English communication

Customer-focused

Education

Bachelor’s degree in IT/Engineering/CS

Tools

Agent Builder

Copilot

Power Automate

Power Platform

Microsoft Graph

Job description

John Cockerill, enablers of opportunities

Driven since 1817 by the entrepreneurial spirit and thirst for innovation of its founder, the John Cockerill Group develops large-scale technological solutions to meet the needs of its time: facilitating access to low carbon energies, enabling sustainable industrial production, preserving natural resources, contributing to greener mobility, enhancing security and installing essential infrastructures.

Its offer to businesses, governments and communities consists of services and associated equipment for the sectors of energy, defence, industry, the environment, transports, and infrastructures. With over 6,000 employees, John Cockerill achieved a turnover of € 1,209 billion in 2023 in 29 countries, on 5 continents.

As a Digital Workplace Engineer, you will help operate, support and continuously improve our Microsoft 365 Digital Workplace while contributing to the adoption of Microsoft 365 Copilot and AI-powered ways of working.

You will combine hands-on operational support with automation, documentation, knowledge sharing and user enablement. The role requires curiosity and adaptability: technologies, priorities and ways of working will evolve, and you will be expected to learn new capabilities and contribute where the team needs you most.

Key Responsibilities

• Support and administer Microsoft 365 services, primarily SharePoint Online, Microsoft Teams, OneDrive and related Digital Workplace technologies such as InEight, Leah AI, DocuSign and possibly others in the future.
• Investigate and resolve incidents, service requests and standard changes using structured IT service-management practices.
• Contribute to the administration, support and adoption of Microsoft 365 Copilot, Copilot Chat and related AI capabilities.
• Create, configure and support Copilot agents using Agent Builder and, where appropriate, other Microsoft Copilot technologies.
• Use scripting, automation and available platform capabilities to simplify repeatable operational activities.
• Maintain clear technical documentation, knowledge articles, runbooks and user guidance.
• Contribute to shift-left and knowledge transfer, enabling L1 support and peers to resolve appropriate scenarios independently.
• Monitor relevant Digital Workplace ecosystem changes, usage and adoption, and help translate them into appropriate technical or user-facing actions.
• Collaborate with colleagues, partners and vendors to resolve issues and continuously improve Digital Workplace services.
• Apply appropriate security, data-access, governance and responsible-AI principles.
• Continuously develop your skills and adapt to new technologies, services and team priorities.

Expected Profile

• Bachelor’s degree in IT, Engineering, Computer Science or a related discipline, or equivalent practical experience.
• Typically 2–4 years of relevant professional experience, with hands-on exposure to Microsoft 365 support or administration.
• Practical experience with Microsoft 365 Copilot and Agent Builder.
• Working knowledge of SharePoint Online, Teams, OneDrive and Microsoft 365 administration.
• Basic PowerShell knowledge and an interest in automation.
• Good analytical, troubleshooting and documentation skills.
• Clear written and verbal communication in English.
• Customer-focused, collaborative and comfortable working in a multicultural, distributed environment.
• Curious, accountable and willing to learn beyond an initially assigned technology or area of responsibility.

Additional Assets

• Copilot Studio and Power Platform
• Power Automate
• Microsoft Graph, PnP PowerShell or SharePoint Management Shell
• Entra ID and Microsoft 365 security concepts
• Exchange Online and other Microsoft 365 workloads
• Jira Service Management or similar ITSM platforms
• Microsoft 365 migration tooling such as ShareGate or Quest
• User training, demonstrations or technology-adoption activities

Microsoft certifications such as MS-900, PL-900, AZ-900 or relevant Copilot credentials are welcome but are not a substitute for practical capability, curiosity and willingness to learn.

John Cockerill offers you career and development opportunities within its various sectors in a friendly working environment.