Assistant Manager M-365

John Cockerill; Navi Mumbai; On-site; INR 900,000 - 1,200,000; Full time

Job summary

John Cockerill in Navi Mumbai, Maharashtra seeks a technically skilled IT professional to support and administer Microsoft 365 services, especially SharePoint Online, Teams and OneDrive, and to pilot Copilot AI features.

You will handle incidents, requests and changes, automate repetitive tasks with PowerShell, and maintain clear runbooks and documentation while collaborating with a distributed, multicultural team to improve Digital Workplace services.

Qualifications

• Hands-on experience with Microsoft 365 support or administration.
• Familiarity with SharePoint Online, Teams, and OneDrive administration.
• Basic PowerShell knowledge and interest in automation.
• Clear written and verbal English communication.

Responsibilities

• Support and administer Microsoft 365 services, including SharePoint Online, Teams, and OneDrive.
• Investigate and resolve incidents, service requests and changes using ITSM processes.
• Contribute to adoption of Copilot AI capabilities and related features.
• Create, configure and support Copilot agents using Agent Builder and Copilot technologies.
• Use scripting and automation to simplify repeatable operational activities.
• Maintain clear technical documentation, knowledge articles, runbooks and user guidance.
• Collaborate with colleagues, partners and vendors to improve Digital Workplace services.
• Apply security, data-access, governance and responsible-AI principles.
• Continuously develop skills and adapt to new technologies and priorities.

Skills

Microsoft 365 administration

SharePoint Online

Microsoft Teams

OneDrive

PowerShell

Automation

Documentation

English communication

Customer focus

Collaboration

Education

Bachelor's degree in IT/Engineering/CS

Tools

Agent Builder

Copilot

Microsoft 365 Copilot

Job description

Role & responsibilities-

• Support and administer Microsoft 365 services, primarily SharePoint Online, Microsoft Teams, OneDrive and related Digital Workplace technologies such as InEight, Leah AI, DocuSign and possibly others in the future.
• Investigate and resolve incidents, service requests and standard changes using structured IT service-management practices.
• Contribute to the administration, support and adoption of Microsoft 365 Copilot, Copilot Chat and related AI capabilities.
• Create, configure and support Copilot agents using Agent Builder and, where appropriate, other Microsoft Copilot technologies.
• Use scripting, automation and available platform capabilities to simplify repeatable operational activities.
• Maintain clear technical documentation, knowledge articles, runbooks and user guidance.
• Contribute to shift-left and knowledge transfer, enabling L1 support and peers to resolve appropriate scenarios independently.
• Monitor relevant Digital Workplace ecosystem changes, usage and adoption, and help translate them into appropriate technical or user-facing actions.
• Collaborate with colleagues, partners and vendors to resolve issues and continuously improve Digital Workplace services.
• Apply appropriate security, data-access, governance and responsible-AI principles.
• Continuously develop your skills and adapt to new technologies, services and team priorities.

Preferred candidate profile-

• Bachelors degree in IT, Engineering, Computer Science or a related discipline, or equivalent practical experience.
• Typically 2–4 years of relevant professional experience, with hands-on exposure to Microsoft 365 support or administration.
• Practical experience with Microsoft 365 Copilot and Agent Builder.
• Working knowledge of SharePoint Online, Teams, OneDrive and Microsoft 365 administration.
• Basic PowerShell knowledge and an interest in automation.
• Good analytical, troubleshooting and documentation skills.
• Clear written and verbal communication in English.
• Customer-focused, collaborative and comfortable working in a multicultural, distributed environment.
• Curious, accountable and willing to learn beyond an initially assigned technology or area of responsibility.