Assistant Manager IT Infrastructure

Apollo Hospitals; Hyderabad; On-site; INR 1,500,000 - 1,900,000; Full time

Job summary

Apollo Hospitals in Hyderabad is seeking an experienced Assistant Manager IT Infrastructure to manage and support IT infrastructure, network operations, and end-user computing across multiple project locations. The role requires hands-on expertise in network monitoring, hardware and software troubleshooting, Windows/Linux administration, and XAMPP environment management (Apache, MySQL, PHP).

You will ensure system availability, minimize downtime, handle service requests within SLAs, and

Qualifications

• 5+ years of IT Infrastructure/Support experience.
• Hands-on with network, OS admin, and IT operations across multiple sites.
• Experience troubleshooting hardware/software and OS configurations.

Responsibilities

• Monitor and maintain LAN/WAN connectivity, DNS, DHCP, and IP configurations.
• Troubleshoot network and server issues; manage XAMPP environments (Apache/MySQL/PHP).
• Install and maintain desktops/laptops, OS, applications, and peripherals.
• Manage Windows 10/11 and Linux environments, including user accounts and permissions.
• Handle IT service requests within defined SLAs and coordinate with vendors and ISPs.
• Maintain IT asset inventory, licenses, and change documentation.
• Coordinate with internal teams and management to ensure uninterrupted IT support.

Skills

LAN/WAN

TCP/IP

DNS/DHCP

Network monitoring

Troubleshooting

Windows

Linux

XAMPP

IT service management

Remote support tools

Education

Bachelor's Degree / Diploma in Computer Science / IT

Tools

AnyDesk

UltraViewer

TeamViewer

Remote Desktop

Job description

Role: Assistant Manager IT Infrastructure

Job Location: Hyderabad
Department: Information Technology (IT)
Experience: 5+ Years
Industry: Healthcare / IT Services
Employment Type: Full-Time

Job Description:

We are looking for an experienced Assistant Manager IT Infrastructure to manage and support IT infrastructure, network operations, and end-user computing environments across multiple project locations.

The role requires strong hands-on expertise in network monitoring, hardware and software troubleshooting, Windows/Linux administration, and XAMPP environment management (Apache, MySQL, PHP).

The candidate will be responsible for ensuring system availability, minimizing downtime, managing IT service requests, coordinating with vendors, and maintaining secure and efficient IT operations across project locations.

Key Responsibilities:

• Monitor and maintain network infrastructure, including LAN/WAN connectivity, TCP/IP, DNS, DHCP, IP configuration, and network performance.
• Proactively identify and resolve network connectivity, configuration, and performance-related issues.
• Manage and troubleshoot XAMPP environments, including Apache, MySQL, PHP configurations, port conflicts, and service recovery.
• Install, configure, maintain, and troubleshoot desktops, laptops, operating systems, applications, and IT peripherals.
• Manage Windows 10/11 and Linux environments, including user accounts, access permissions, and system administration.
• Handle IT service requests and incident tickets within defined Service Level Agreements (SLAs).
• Maintain IT asset inventory, software licenses, user access records, and equipment movement documentation.
• Coordinate with external vendors, ISPs, OEMs, and service providers for procurement, warranty, maintenance, and technical escalations.
• Ensure proper functioning of printers, scanners, biometric attendance systems, CCTV, video conferencing, and AV equipment.
• Support IT infrastructure deployments, hardware rollouts, software implementations, system upgrades, and migrations.
• Manage user onboarding, account creation, access provisioning, and employee IT support.
• Conduct user training on IT systems, basic troubleshooting, IT policies, and information security practices.
• Perform preventive maintenance, system health checks, security updates, patch management, and endpoint checks.
• Maintain IT documentation, technical procedures, incident reports, and operational records.
• Coordinate with internal project teams and management to ensure uninterrupted IT support across all locations.

Required Technical Skills:

Networking & Infrastructure

• Strong knowledge of LAN/WAN, TCP/IP, DNS, DHCP, IP configuration, network monitoring, and troubleshooting.
• Hands-on experience with routers, switches, network configuration, and connectivity management.

Hardware & Operating Systems

• Strong knowledge of desktop/laptop hardware troubleshooting, RAM, HDD/SSD, motherboards, and peripheral devices.
• Experience with Windows 10/11 and Linux operating systems.
• Knowledge of system imaging, user account management, access permissions, and endpoint management.

Application & Server Support

• Hands-on experience with XAMPP (Apache, MySQL, PHP).
• Knowledge of application configuration, port conflict resolution, service recovery, and troubleshooting.

IT Support Tools

• Experience with helpdesk/ticketing systems and IT service management.
• Remote support tools such as AnyDesk, UltraViewer, TeamViewer, and Remote Desktop Connection.
• Basic knowledge of Batch scripting, PowerShell, or Shell scripting.

IT Operations & Security

• IT asset management and inventory control.
• Software installation, licensing, and endpoint security.
• Basic cybersecurity practices, patch management, and IT documentation.

Candidate Profile

• 5+ years of experience in IT Infrastructure, IT Support, Network Administration, or System Administration.
• Strong hands-on experience in managing IT infrastructure and supporting multiple project locations.
• Proven ability to troubleshoot hardware, software, networking, and application-related issues.
• Good analytical, troubleshooting, and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to independently manage IT operations and coordinate with internal teams, vendors, and management.

Education:

Bachelor's Degree / Diploma in Computer Science, Information Technology, Computer Applications, or a related discipline.