Assistant Manager- Inside Sales

River; Bengaluru; On-site; INR 900,000 - 1,400,000; Full time

Job summary

River is a design company building multi-utility products with a focus on livelihood and lifestyle. Our signature two-wheeler, Indie, is the SUV of Scooters, reflecting our ambitious product vision.

Join a 1000+ team headquartered in Bengaluru, backed by international investors across mobility-focused funds. Lead a high-performing telesales team, drive engagement, and optimize operations to support rapid growth.

Qualifications

• 5-8 years in telesales with 2-3 years in a supervisory role.
• Strong leadership and people management abilities.
• Excellent communication, negotiation and objection-handling skills.
• Proficiency in Salesforce CRM and cloud telephony systems.
• Strong analytical skills and ability to translate data into insights.
• Resilience under pressure and challenging sales situations.

Responsibilities

• Oversee telesales team to meet sales and engagement targets.
• Plan daily/weekly activities and allocate leads and calls.
• Manage outbound calling, lead generation, needs assessment, and appointments.
• Administer Salesforce CRM and cloud telephony; coordinate with IT/ops for enhancements.
• Assist in hiring, onboarding and training of new executives; build career paths.
• Prepare daily/weekly/monthly performance reports and derive improvements.

Skills

Telesales leadership

Team management

High-value communication

Sales analytics

Forecasting & planning

Tools

Salesforce CRM

Cloud telephony systems

Job description

River is a design company building multi-utility products. We focus on livelihood and lifestyle to create tools for those who are independently carving a path for themselves.

Our signature two-wheeler, Indie - the SUV of Scooters, is built to be a dependable companion in getting things done.

We’re a 1000+ team headquartered in Bengaluru - backed by marquee international investors, with mobility-focused funds linked to Yamaha Motors, Al-Futtaim Automotive Group, Toyota VC, Trucks Venture Capital, Mitsui & Co. Ltd, Marubeni Ventures Inc., Lowercarbon Capital, and Maniv Mobility.

Key Responsibilities:

• Team Management & Leadership: Supervise, mentor, and motivate the telesales team to meet or exceed sales and customer engagement targets consistently. Conduct regular team meetings, training sessions, and performance reviews to build capability and accountability. Foster a customer-centric and high-performance culture within the team.
• Resource Allocation & Planning: Plan and allocate daily/weekly sales activities, call volumes, and lead distribution among team members. Optimize workforce scheduling to ensure coverage across peak hours and campaigns. Track productivity and reallocate resources dynamically to maximize results.
• Sales Operations & Customer Engagement: Oversee outbound calling activities, including lead generation, cold calling, needs assessment, and appointment setting. Support team members in overcoming objections, improving conversion ratios, and maintaining high customer satisfaction. Ensure adherence to dealership sales processes and compliance standards.
• CRM & Cloud Telephony Management: Administer and monitor Salesforce CRM to track leads, opportunities, follow-ups, and conversions. Oversee the use of cloud telephony systems to ensure efficient call handling, tracking, and reporting. Collaborate with IT/operations teams to resolve system issues and implement enhancements.
• Hiring & Capability Development: Assist in hiring, onboarding, and training new telesales executives. Build succession plans and career paths for team members. Develop skill enhancement programs on product knowledge, sales techniques, and customer handling.
• Reporting & Insights: Prepare and present daily, weekly, and monthly performance reports to management. Provide actionable insights on lead quality, call efficiency, customer trends, and sales pipeline health. Recommend strategies to improve conversion, reduce drop-offs, and enhance customer experience.

Ideal Candidate:

• 5-8 years of telesales experience with at least 2-3 years in a supervisory/assistant manager role, preferably in the automotive or related industry.
• Strong leadership and people management abilities.
• Excellent communication, negotiation, and objection-handling skills.
• Proficiency in Salesforce CRM and cloud telephony systems.
• Strong analytical skills with the ability to translate data into actionable insights.
• Resilience in handling pressure, rejection, and challenging sales situations.