Dealer Support Executive: 580

River; Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

River is a Bengaluru-based design company building multi-utility products. We focus on livelihood and lifestyle to create tools for those who are independently carving a path for themselves.

In this role you’ll be the central point of contact for dealer issues, coordinating with Sales, Service, Logistics, Finance and Spare Parts to resolve queries within SLAs. Ideal candidates have 2–5 years in Dealer Support or Customer Service within an automotive OEM, understand dealership operations, and can

Qualifications

• 2–5 years of experience in Dealer Support, Dealer Development, or Customer Service operations within automotive OEMs.
• Experience with automotive OEM dealer operations, inventory, and warranty processes.

Responsibilities

• Dealer Issue Resolution: act as central contact for dealers and resolve queries within SLAs.
• Cross-Functional Collaboration: work with Sales, Service, Logistics, Finance, and Spare Parts to expedite resolutions.
• Relationship Management: build strong relationships with dealer principals, general managers, and service managers.
• Process Tracking & Reporting: track dealer complaints and provide management reports with improvement recommendations.
• Order & Allocation Support: assist dealers with vehicle/spare parts ordering, tracking shipments, and billing or credit note discrepancies.
• Policy Compliance: ensure dealers adhere to OEM guidelines and SOPs while advocating for their needs.

Skills

Dealer Support

Customer Service

CRM proficiency

Communication skills

Cross-functional collaboration

Tools

Salesforce

SAP

MS Excel

DMS

Job description

River is a design company building multi-utility products. We focus on livelihood and lifestyle to create tools for those who are independently carving a path for themselves.

Our signature two-wheeler, Indie – the SUV of Scooters, is built to be a dependable companion in getting things done.

We’re a 1000+ team headquartered in Bengaluru – backed by marquee international investors, with mobility-focused funds linked to Yamaha Motors, Al-Futtaim Automotive Group, Toyota VC, Trucks Venture Capital, Mitsui & Co. Ltd, Marubeni Ventures Inc., Lowercarbon Capital, and Maniv Mobility.

Key Responsibilities:

• Dealer Issue Resolution: Act as the central point of contact for dealers, addressing their queries, grievances, and operational challenges effectively and within defined SLAs.
• Cross-Functional Collaboration: Work closely with internal departments—including Sales, Service, Logistics, Finance, and Spare Parts—to expedite resolutions for dealer issues.
• Relationship Management: Build and maintain strong, trust-based relationships with dealer principals, general managers, and service managers.
• Process Tracking & Reporting: Track dealer complaints, identify recurring bottlenecks, and provide regular reports to management with recommendations for process improvements.
• Order & Allocation Support: Assist dealers with vehicle/spare parts ordering, tracking shipments, and resolving billing or credit notes discrepancies with the finance team.
• Policy Compliance: Ensure dealers adhere to OEM guidelines, policies, and standard operating procedures while advocating for their legitimate needs internally.

Ideal Candidate:

• Experience: 2 to 5 years of experience in Dealer Support, Dealer Development, or Customer Service operations within a 2-wheeler or 4-wheeler OEM (mandatory).
• Industry Knowledge: Thorough understanding of automotive OEM ecosystem, dealership operations, inventory management, and warranty claims processes.
• Communication Skills: Exceptional verbal and written communication skills with the ability to influence and negotiate across different teams.
• Problem-Solving: Strong analytical skills with a proactive approach to troubleshooting complex issues.
• Tech Savvy: Proficiency in CRM software (like Salesforce or SAP), MS Excel, and dealer management systems (DMS).