Assistant Manager – Inbound Sales & Operations

Hi Tours Group; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

HI DMC, part of HI TOURS GROUP, in Gurugram, is seeking an Assistant Manager – Inbound Reservations and Operations to manage travel partners’ group bookings from briefing to departure and final file closure.

You will coordinate reservations, hotel and travel arrangements, ensure accuracy, and deliver high-quality service to international clients, building trust through reliable communication and meticulous follow-through.

Qualifications

• 10+ years of inbound travel operations or reservations experience.
• Strong knowledge of Indian hotels, group rooming processes and multi-city logistics.
• Experience coordinating hotels, transport, guides and ground services across several departures.
• Excellent written English and confidence communicating directly with overseas tour operators.
• Strong organisation, attention to detail and supplier follow-up and problem-solving skills.
• Confidence using reservation, CRM and operations systems to maintain accurate files.

Responsibilities

• Handle day-to-day reservations and coordination for international group departures.
• Ensure hotel, transport, guide and experience arrangements are delivered per itinerary.
• Maintain accurate group files, vouchers and supplier instructions before departure.
• Monitor live departures and resolve issues promptly with clients and teams.
• Provide clear handovers and backup coverage for every group.

Skills

Client coordination

Hotel reservations

Travel arrangements

Departure readiness

Live group support

Commercial accuracy

Team coordination

English communication

Job description

Assistant Manager – Inbound Sales & Operations

HI DMC | India and the Subcontinent

Location: Gurugram

Experience: 10+ years in inbound travel, with substantial experience handling groups

Reporting to: General Manager – Inbound Operations

About HI DMC

HI DMC is a part of HI TOURS GROUP a 30-year-old travel group with businesses spanning destination management, incentive travel and leisure holidays. HI DMC works with international tour operators and travel agents to design and operate journeys across India and the subcontinent.

We are looking for an Assistant Manager – Inbound Reservations and Operations to manage our travel partners’ group bookings and ensure that every hotel stay and travel arrangement is confirmed, communicated and delivered correctly by taking ownership from the first brief through to a successful departure and final file closure.

The Role

You will be the day-to-day contact for assigned international clients and their group departures. Your focus will be on reservations, coordination and delivery: turning each confirmed programme into a complete set of hotel, transport, guide and experience arrangements.

This role suits someone who enjoys building client trust through prompt communication, meticulous follow-through and calm handling of changes during a live tour.

Key Responsibilities

• Client coordination: Manage day-to-day communication with assigned overseas partners, respond promptly to booking requests and keep them updated on confirmations, changes and outstanding items.
• Hotel reservations: Book and reconfirm group rooms, manage allocations, rooming lists, meal plans, special requests, release dates and waitlists.
• Travel arrangements: Coordinate transport, guides, sightseeing, activities, domestic flights and trains where required, ensuring each service matches the agreed itinerary.
• Departure readiness: Maintain accurate group files and check that all services, passenger details, vouchers and supplier instructions are complete before arrival.
• Live group support: Monitor departures, resolve changes or service issues quickly and keep the client and relevant internal teams informed.
• Commercial accuracy: Check supplier rates, amendments, advances and invoices against the agreed programme; flag cost changes and protect file profitability.
• Team coordination: Allocate and review reservation tasks, follow up on pending confirmations and provide clear handovers and backup cover for every group.

What We Are Looking For

• 10+ years of inbound travel operations or reservations experience, with substantial experience managing international groups.
• Strong knowledge of Indian hotels, group rooming processes and multi-city travel logistics.
• Experience coordinating hotels, transport, guides and other ground services across several simultaneous departures.
• Excellent written English and confidence communicating directly with overseas tour operators.
• Strong organisation, attention to detail, supplier follow-up and problem-solving skills.
• Confidence using reservation, CRM and operations systems to maintain accurate, current files.

How Success Will Be Measured

Confirmation turnaround time | Reservation accuracy | Departure readiness | Client response time | Smooth group operations | File profitability | Client satisfaction | Repeat business

Why Join HI TOURS GROUP?

Join a 30-year-old travel group with an established international partner network and the opportunity to manage diverse, complex group programmes across India and the subcontinent. At HI DMC, you will have ownership of the journey from proposal to delivery, work closely with experienced destination specialists and see the results of your work in lasting client relationships and repeat business.

We would like to meet someone who takes pride in both winning a group and delivering it exceptionally well.