Sales Specialist (Long Haul) - Outbound - Immediate Joiner Only

Hi Tours; India; On-site; INR 900,000 - 1,500,000; Full time

Job summary

HI Tours is seeking a Sales Specialist Long Haul (Outbound) to convert inbound enquiries into bookings for premium international holidays. You will manage inquiries from first contact to deposit, propose customized itineraries, and drive profitable sales with strong CRM discipline.

Ideal candidates have 3+ years in international travel sales, fluency in English and Hindi, and proven negotiation and closing skills to meet monthly targets. Based in Gurugram with a customer-focused mindset.

Qualifications

• 3+ years in international travel sales
• Experience converting inbound leads with outbound follow-ups
• Experience selling international destinations (Europe, UK, etc.)
• Strong English and Hindi communication
• Excellent listening and questioning skills
• Proven negotiation and closing abilities
• Comfort with monthly sales targets and coaching via call recordings
• Good CRM discipline and accurate record-keeping

Responsibilities

• Handle inbound enquiries and perform outbound calls, WhatsApp and emails
• Understand customer preferences, travel dates, budget and expectations
• Recommend long-haul destinations and create customized proposals
• Present proposals over call or virtual meetings
• Coordinate one round of revisions and drive to a booking
• Close deals and secure booking deposits with proper discounts
• Record all interactions and track enquiry status in CRM
• Hand over deposit customers to Guest Experience Team within one day

Skills

Outbound sales

Inbound leads handling

English proficiency

Hindi proficiency

CRM discipline

Negotiation

Closing skills

Presentation skills

Communication skills

Tools

CRM software

Job description

SALES SPECIALIST LONG HAUL (OUTBOUND)

Location: Gurugram

Experience: 5+ years

Reporting To: Sales Manager

About HI Tours

HI Tours is part of the HI Tours Group and specializes in custom luxury holidays and honeymoons across Asia, Europe and the Middle East. Every trip is built around your dates, your pace and your budget by a holiday specialist who knows the destination first-hand. In thirty years, we have sent millions of happy travelers on their way.

About the Role

We are looking for an experienced and customer-focused Sales Specialist Long Haul (Outbound) to convert incoming customer enquiries into confirmed bookings for premium international holidays.

The role involves managing inbound enquiries generated through HI Tours' marketing channels, website, referrals and other sources, followed by outbound sales calls, customer consultations and consistent follow-ups to convert prospective customers into bookings.

You will manage the customer journey from the first enquiry until the booking deposit is received. Your responsibility will be to understand customer requirements, recommend suitable long-haul destinations, present customized holiday proposals, build customer confidence and drive profitable sales conversions.

A dedicated Product Team handles holiday design and costing, while the Guest Experience Team takes over after the booking deposit and handover.

Key Responsibilities

• Inbound Enquiry Management: Handle incoming holiday enquiries from prospective customers interested in international long-haul holidays and connect with them promptly through outbound calls, WhatsApp and emails.
• Customer Discovery: Understand customer preferences, travel dates, budget, duration, interests, travel style and expectations through consultative sales conversations.
• Destination Consultation: Recommend suitable long-haul destinations and holiday experiences based on customer requirements, including Europe, the UK, Scandinavia, Australia, New Zealand, Africa and the Americas.
• Holiday Briefing: Prepare clear and comprehensive customer briefs for the Product Team to develop suitable customized holiday proposals.
• Proposal Understanding: Review proposed itineraries and pricing, clarify questions with the relevant team and ensure you are confident before presenting them to customers.
• Holiday Presentation: Present every holiday proposal over a call or virtual meeting, explaining destinations, routes, hotels, experiences and itinerary highlights in a way that connects with customer interests.
• Customer Revisions: Coordinate one round of changes based on customer feedback and work towards a timely booking decision.
• Sales Conversion: Build customer confidence, address objections, handle negotiations and secure booking deposits without relying on unauthorized discounts.
• Outbound Follow-up Management: Follow the prescribed follow-up schedule for quoted but unpaid enquiries through calls and messages, and close follow-up activity once the schedule is complete.
• CRM Management: Record all customer conversations, requirements, commitments, follow-ups and enquiry status accurately in the CRM.
• Guest Handover: Introduce the customer by name to the assigned Guest Experience colleague within one day of receiving the deposit, ensuring a smooth handover.
• Repeat Business and Referrals: Contact past guests during quieter periods to explore repeat holiday bookings and referral opportunities.
• Escalation and Collaboration: Work with the Sales Manager on large, high-value or group enquiries and collaborate with the Product Team and Guest Experience Team as required.

Key Performance Indicators

Inbound Enquiry Response Time | Enquiry-to-Booking Conversion Rate | Monthly Sales Revenue | Average Booking Value | Booking Profitability | Outbound Calling and Follow-up Compliance | Customer Satisfaction | CRM Accuracy | Repeat and Referral Business | Handover Compliance

What We Are Looking For

• At least 3 years of experience in international travel sales, preferably in long-haul holiday sales.
• Proven experience in handling inbound leads and converting them through outbound sales calls and follow-ups.
• Experience selling international destinations such as Europe, the UK, Scandinavia, Australia, New Zealand, Africa or the Americas.
• Strong understanding of international holiday packages, itineraries, hotels, sightseeing and travel experiences.
• Strong spoken and written English and Hindi, with the ability to communicate confidently with premium customers.
• Excellent listening and questioning skills to understand customers' underlying motivations and travel expectations.
• Strong presentation, objection-handling, negotiation and closing skills.
• Comfort working with monthly sales targets, weekly performance reviews and call-recording-based coaching.
• Willingness to read and revisit destination information and sales materials to build product knowledge.
• Good CRM discipline and the ability to maintain accurate records of every customer interaction.
• A customer-first mindset, ownership, attention to detail and a commitment to making realistic promises.

The Ultimate KRA for This Role

Convert incoming long-haul holiday enquiries into profitable bookings through proactive outbound sales calls, understanding customer needs, presenting customized holiday proposals, securing booking deposits and ensuring a seamless handover to the Guest Experience Team.

Success will be measured through conversion, booking revenue and profitability, customer satisfaction, outbound follow‑up discipline and the ability to generate repeat and referral business.