Assistant Manager Human Resources

Firstsource; Mumbai; On-site; INR 1,400,000 - 2,000,000; Full time

Job summary

Firstsource Solutions is seeking an Assistant Manager – HR Business Partner to partner with business leaders, drive a high-performance and inclusive workforce, and align HR practices with organizational objectives. The role champions the EVP: empowering people, enabling growth, fostering innovation, and delivering impact.

The position focuses on HRBP activities across talent priorities, organizational design, engagement, and governance, with exposure to US shift hours and a dynamic BPM/ITES

Qualifications

• MBA/PGDM in Human Resources or equivalent.
• 5–8 years of HRBP or generalist experience, preferably in BPM/ITES/services.
• Experience managing frontline/operations-driven workforce is an advantage.
• Comfortable to work in shifts – Night shifts preferred (US work hours).

Responsibilities

• Partner with business leaders to understand talent priorities and deliver HR solutions aligned with business strategy.
• Provide data-driven insights on workforce trends, productivity, attrition, and engagement.
• Support organizational design and workforce planning.
• Drive initiatives covering employee experience and lifecycle management.
• Manage employee relations issues with fairness and compliance.
• Support change management and adoption of new HR initiatives and tools.
• Track HR metrics and provide recommendations to improve outcomes.

Skills

HRBP

People analytics

Employee experience

Change management

Talent development

Labor laws

Education

MBA/PGDM in HR

Tools

HRIS

Job description

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long‑term partners to 100+ leading brands with presence in the US, UK, Philippines, India, Australia, South Africa, Australia, South Africa and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Job Title: Assistant Manager – Human Resources Business Partner (HRBP

)Job Type: Full Tim

eFunction/Department: Human Resource

eWork Mode: Work from Offic

eImmediate Joiners Onl

y Role Summar

y:We are looking for a dynamic and people-centri c Assistant Manager – HR Business Partner (HRBP) to support business leaders in driving a high-performance, engaged, and inclusive workforce. This role will act as a strategic partner to business units, aligning HR practices with organizational objectives while championing Firstsource’s EVP em: empowering people, enabling growth, fostering innovation, and delivering meaningful impac

t. Key Responsibiliti

es:1. Business Partners

• hipPartner with business leaders to understand talent priorities and deliver HR solutions aligned with business strat
• egyProvide data-driven insights on workforce trends, productivity, attrition, and engagem
• entSupport organizational design and workforce plann

ing2. Employee Experience & Engagement (EVP Foc

• us)Drive initiatives that enhance employee experience across the lifecycle (hire-to-reti
• re)Champion a people-first culture by promoting inclusivity, well-being, and recognition progr
• etsily listen to employee feedback and implement engagement strategies aligned with

EVP3. Performance & Developm

• entDrive performance management processes, ensuring goal alignment and fair evaluat
• ionSupport leadership development, capability building, and succession plann
• ingPromote a continuous learning culture aligned with career growth aspirati

ons4. Talent Developme

• nt Collaborate with LMD to design learning to align with business ne
• edsIdentify skill gaps and support capability-building initiati

ves5. Employee Relations & Governa

• nceManage employee relations issues with fairness, empathy, and complia
• nceEnsure adherence to company policies, labor laws, and ethical standa
• rdsSupport investigations, conflict resolution, and disciplinary proces

ses6. Change Management & Transformat

• ionAct as a change champion during organizational transformati
• onsSupport communication and adoption of new initiatives, tools, and practi
• cesEnable a culture of innovation and agil

ity7. HR Analytics & Report

• ingTrack key HR metrics (attrition, retention, engagement scores, diversity metri
• cs)Provide insights and recommendations to improve workforce outco

mes Key Success Metr

• oresAttrition and retention r
• atesQuality of hire and onboarding experi
• nessBusiness stakeholder satisfac

tion Skills & Competen

• nciesStrong business acumen and HR analytics capab
• ilityEmployee relations and conflict resolution s
• killsKnowledge of labor laws and compl

cies:Core HR Compete

• nciesStrong business acumen and HR analytics capab
• ilityEmployee relations and conflict resolution s
• killsKnowledge of labor laws and compl

ianceBehavioral Competencies (Aligned to

• EVP)People-first mi
• pathyStrong collaboration and stakeholder manag
• ementAgility and adaptability in a fast-paced enviro
• nmentInnovation mindset with continuous improvement
• focusHigh integrity and confidenti

ality Qualifications & Exper

• ience:MBA/PGDM in Human Resources or equi
• valent5–8 years of experience in HRBP or generalist roles (preferably in BPM/ITES/Services ind
• ustry)Experience managing frontline/operations-driven workforce is an adv
• antageComfortable to work in Shifts – Night Shifts preferred (US w