Assistant Manager - HRO Operations

r3 Consultant; Maharashtra; On-site; INR 1,800,000 - 2,200,000; Full time

Job summary

A leading consulting firm in Pune, India is seeking an Assistant Manager for Credentialing, Compliance, and Onboarding operations. This role involves managing end-to-end processes for UK and US clients, ensuring compliance with regulatory requirements, and optimizing onboarding workflows. The ideal candidate will have significant experience in HRO operations, especially in compliance and onboarding practices, along with strong leadership skills to mentor a team. Competitive salary up to ₹20 LPA offered.

Qualifications

• 6–10 years of experience in HRO operations focusing on credentialing and compliance.
• Minimum 2–3 years in a Team Lead or Assistant Manager role.
• Strong understanding of UK/US employment compliance and onboarding practices.

Responsibilities

• Lead end-to-end credentialing, compliance, and onboarding processes.
• Ensure adherence to regulatory compliance requirements.
• Manage onboarding workflows including document verification.

Skills

Stakeholder management

Problem-solving

Analytical skills

Team leadership

Compliance knowledge

Education

Graduate/Postgraduate in HR or Business Administration

Tools

HR systems/ATS/HRMS tools

Job description

Job Title: Assistant Manager – Credentialing, Compliance & Onboarding (HRO Operations – UK/US)

Location: Pune, India

CTC: Up to ₹20 LPA

Job Summary

We are hiring an experienced Assistant Manager to lead Credentialing, Compliance, and Onboarding operations within HRO for UK and US processes. This role requires strong domain expertise in employee lifecycle management, regulatory compliance, and stakeholder coordination. The ideal candidate will have proven leadership experience in managing teams and delivering high-quality onboarding and compliance services for global clients.

Key Responsibilities

• Lead end-to-end credentialing, compliance, and onboarding processes for UK/US clients
• Ensure adherence to regulatory and client-specific compliance requirements (right-to-work, background checks, documentation)
• Manage onboarding workflows including document verification, system updates, and employee readiness
• Oversee audits, compliance checks, and risk mitigation activities
• Drive SLA adherence, quality metrics, and process efficiency
• Handle client escalations and ensure timely resolution
• Collaborate with HR, recruitment, legal, and operations teams
• Monitor team performance through KPIs, dashboards, and MIS reporting
• Identify and implement process improvements and automation initiatives
• Train, mentor, and develop team members

Required Skills & Qualifications

• Graduate/Postgraduate in HR, Business Administration, or related field
• 6–10 years of experience in HRO operations with focus on credentialing, onboarding, and compliance
• Minimum 2–3 years of experience in a Team Lead / Assistant Manager role
• Strong understanding of UK/US employment compliance and onboarding practices
• Experience handling background verification, right-to-work checks, and audit processes
• Excellent stakeholder management and client interaction skills
• Proficiency in HR systems/ATS/HRMS tools
• Strong analytical, problem-solving, and organizational skills

Preferred Qualifications

• Experience in global HRO/BPO/KPO environments
• Knowledge of GDPR, employment laws, and compliance frameworks (UK/US)
• Six Sigma / Lean certification (good to have)
• Exposure to automation tools and digital onboarding platforms