Assistant Manager Housekeeping

Accor; NTR; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Accor is seeking an experienced Housekeeping professional to join our team in India. You will assist in planning, organising, and supervising housekeeping operations across guest rooms, public areas, laundry and linens.

The role emphasizes maintaining high standards of cleanliness, training ambassadors, scheduling staff, managing inventory and handling guest concerns with professionalism. A strong operational background and familiarity with Opera are essential.

Qualifications

• Previous Housekeeping management experience in a similar role.
• Strong operational background with brand standards implementation.
• Familiar with Opera and Microsoft Office.
• Cost control experience including payroll, expenses and forecasting.
• Excellent time management and communication skills.

Responsibilities

• Assist the Housekeeping Manager in planning, organising and supervising the housekeeping department, including guest rooms, public areas, laundry and linen services.
• Inspect guest rooms and public areas regularly to ensure furnishings, facilities and equipment are clean and well maintained.
• Monitor room cleaning productivity and ensure all housekeeping duties are carried out to the highest standard.
• Plan and organise departmental training for ambassadors, focusing on service standards and knowledge.
• Prepare weekly staffing schedules and manage labour planning to meet activity levels and control costs.
• Maintain inventory of stocks, guest supplies and linens, ordering to par levels and preventing loss.
• Handle guest complaints professionally and address needs promptly.
• Prepare monthly reports for the Housekeeping Manager.
• Ensure equipment and work areas meet high standards and security of rooms and keys is upheld.

Skills

Housekeeping management

Operational excellence

Time management

Organisational skills

Communication

Cost control

Tools

Opera

Microsoft Office

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Assist the Housekeeping Manager in planning, organising and supervising the housekeeping department, including guest rooms, public areas, laundry and linen services.
• Inspect guest rooms and public areas regularly to ensure furnishings, facilities and equipment are clean, well-maintained and in good repair.
• Monitor room cleaning productivity and ensure all housekeeping duties are carried out to the highest standard, providing guests with maximum efficiency of service and comfort.
• Plan and organise departmental training for ambassadors, with particular attention to service standards, courtesy, efficiency and job knowledge.
• Prepare weekly staffing schedules, monitor attendance and conduct labour planning to maintain cost effectiveness and meet hotel activity levels.
• Maintain accurate inventory of stocks, guest supplies and linens, ordering to par levels as necessary and preventing loss or pilferage.
• Handle guest complaints professionally and establish amicable relations with guests, addressing their needs and concerns promptly.
• Prepare monthly reports and submit to the Housekeeping Manager.
• Ensure all department equipment and work areas are maintained to a high standard and that security of guest rooms and keys is upheld.

Qualifications

• Previous Housekeeping management experience, in a similar role is essential.
• Strong operational background with experience in the implementation and management of brand standards
• Sound knowledge of Opera and Microsoft applications.
• Proven experience with cost control including payroll, expenses and forecasting
• Well groomed & articulate in communication.
• Excellent time management, organisational skills and ability to work autonomously