Assistant Manager - Health Projects & State Operations

Common Service Centres (CSC); Dadri; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Common Service Centres (CSC) invites applications for State Project Coordinator Health Vertical to oversee healthcare initiatives across states, coordinating with CSC state teams, district teams and VLEs to ensure timely delivery.

The role focuses on program implementation, stakeholder engagement, field operations, and documentation, with travel across states and districts as required. Excellent communication and coordination skills are essential.

Qualifications

• Graduate degree in a relevant field with strong coordination and stakeholder management experience.
• 2–5 years of relevant project implementation experience.
• Experience in coordinating with government departments and field teams.
• Excellent communication and documentation skills.
• Willingness to travel across states and districts.

Responsibilities

• Coordinate state-level healthcare and allied projects across assigned states.
• Collaborate with CSC state teams, district teams and VLEs for project execution.
• Develop, monitor and track implementation plans, schedules and deliverables.
• Build and maintain relationships with government departments and partners.
• Support CSC field operations, training, and capacity building.
• Prepare reports, minutes, and action trackers; coordinate with MIS, Finance, Procurement and Tech.

Skills

Communication

Interpersonal skills

Relationship management

Documentation

Coordination

Education

Graduate degree in Management, Business Administration, Social Sciences, Healthcare Management or a relevant discipline

Tools

MS Excel

PowerPoint

Power BI

SQL

Python

Job description

Job Description: State Project Coordinator Health Vertical

Key Responsibilities

1. State-Level Project Implementation

• Coordinate the implementation of healthcare and allied sector projects across assigned states.
• Work closely with CSC state teams, district teams and Village Level Entrepreneurs (VLEs) to ensure effective project execution.
• Develop, monitor and track project implementation plans, schedules, targets and deliverables.
• Conduct field visits, stakeholder meetings and implementation reviews as required.
• Identify operational challenges and coordinate with relevant stakeholders for timely resolution.
• Monitor project progress against defined timelines and targets, escalating critical issues to management when necessary.

2. Stakeholder and Relationship Management

• Establish and maintain effective working relationships with state government departments, district administrations, healthcare institutions and implementation partners.
• Coordinate with government officials and other stakeholders for project approvals, implementation support, periodic reviews and issue resolution.
• Conduct regular follow-ups to ensure timely completion of project activities and deliverables.
• Represent the Health Vertical in coordination meetings and field-level reviews, as assigned.
• Identify opportunities to strengthen partnerships and expand healthcare service delivery through the CSC network.

3. Field Operations and CSC Network Engagement

• Coordinate with VLEs and field teams to facilitate the adoption and delivery of healthcare services through CSCs.
• Support mobilisation drives, awareness campaigns, training programmes and capacity-building initiatives.
• Identify field-level challenges and recommend practical measures to improve participation, operational efficiency and service delivery.
• Communicate project guidelines, operational instructions and implementation updates to state and district teams.
• Facilitate coordination between field teams and internal stakeholders to ensure smooth implementation.

4. Project Coordination and Documentation

• Prepare project progress reports, presentations, meeting agendas, Minutes of Meetings (MoMs) and action-point trackers.
• Maintain records of stakeholder interactions, field visits, implementation activities and outstanding issues.
• Coordinate with internal teams, including MIS, Finance, Procurement and Technology, to address project requirements.
• Support the preparation of project proposals, concept notes, work plans and implementation documents.
• Assist in tracking project deliverables, milestones, invoice-related inputs and project closure activities, as required.

5. Performance Monitoring and Coordination

• Review project progress reports and MIS outputs generated by the designated MIS team.
• Follow up with state and district teams to obtain pending data, implementation updates and performance reports.
• Identify performance gaps and coordinate corrective actions with relevant stakeholders.
• Support periodic project review meetings and ensure timely closure of action points.
• Maintain regular communication with internal and external stakeholders to monitor progress against project objectives.

6. Business Development and Project Expansion

• Identify potential opportunities in digital health, public health, telemedicine and healthcare service delivery.
• Support the development of relationships with government departments, healthcare institutions and potential implementation partners.
• Contribute to the preparation of proposals, presentations, concept notes and implementation plans for new projects and partnerships.
• Assist in exploring opportunities to expand healthcare services through the CSC network and other last-mile delivery channels.

Essential Qualifications and Experience

• Graduate degree in Management, Business Administration, Social Sciences, Healthcare Management or a relevant discipline.
• 2–5 years of relevant experience in project implementation, operations, stakeholder coordination, government programmes or business development.
• Experience in coordinating with government departments, field teams, implementation partners or institutional stakeholders.
• Strong communication, interpersonal, relationship management, documentation and coordination skills.
• Willingness to travel to assigned states and districts as required for project implementation.

Desirable Qualifications and Skills

• Postgraduate qualification in Management, Public Administration, Development Studies, Healthcare Management or a related discipline.
• Experience in e-Governance, digital health, public health or government-funded programmes.
• Familiarity with the CSC ecosystem, VLE network or last-mile service delivery models.
• Proficiency in MS Office, particularly MS Excel and PowerPoint, for project tracking, reporting and presentations.
• Working knowledge of Power BI or other dashboard and data-visualisation tools.
• Exposure to SQL, Python or other data-analysis tools will be an added advantage.

Core Competencies

• State-level project implementation and operational coordination.
• Government and institutional stakeholder management.
• Field operations and CSC network engagement.
• Project planning, monitoring and execution.
• Communication, documentation and follow-up.
• Problem-solving and issue resolution.
• Cross-functional coordination and teamwork.
• Business development and partnership support.