State Project Manager

Common Service Centres (CSC); Thiruvananthapuram; On-site; INR 1,600,000 - 2,600,000; Full time

Job summary

CSC e-Governance Services India Limited in Kerala seeks a State Project Manager to lead end-to-end implementation, management, and scaling of the CSC Scheme. The role serves as the bridge between CSC SPV Head Office and field operations, coordinating with District Managers, VLEs, and government departments.

You will drive state-level initiatives, monitor performance, and ensure adherence to processes and service standards, while building capacity through training and effective governance.

Qualifications

• Graduate degree required; postgrad preferred in Management, IT, or Public Administration.
• 5–7 years of experience in IT/e-Governance or large-scale projects.
• Experience with government stakeholders and distributed teams preferred.
• Strong analytical and reporting abilities.

Responsibilities

• Lead end-to-end CSC rollout across Kerala.
• Coordinate with CSC SPV Head Office, KSITM, and district offices.
• Monitor KPIs, performance, and service delivery.
• Plan training for DMs and VLEs.
• Resolve grievances and coordinate issue resolution.
• Drive CSC services adoption and financial sustainability.

Skills

Project management

Stakeholder management

Operations management

Data analysis

e-Governance

MS Office

Education

Bachelor's degree

Postgraduate qualification in Management, IT, Public Administration

Tools

MS Office

MIS dashboards

Dashboard tools

Job description

Position: State Project Manager (SPM) Kerala

Organization: CSC e-Governance Services India Limited

CSC e-Governance Services India Limited is a Special Purpose Vehicle (SPV) under the Ministry of Electronics & IT. It serves as a key implementation agency for the Digital India programme, delivering Government-to-Citizen (G2C) services, digital literacy, and financial inclusion through a network of over 5.8 lakh CSC centres across the country.

Website: https://cscspv.in/index.html

Location: Thiruvananthapuram, Kerala Experience: 57 years

Role Overview

The State Project Manager (SPM) will be responsible for the end-to-end implementation, management, monitoring, and scaling of the CSC Scheme across Kerala. The role will act as a key link between CSC SPV Head Office and field-level operations, ensuring effective coordination with District Managers (DMs), Village Level Entrepreneurs (VLEs), government departments, and other stakeholders.

Key Responsibilities

1. Project Implementation

• Lead the rollout, operationalization, and effective functioning of CSC services across Gram Panchayats in Kerala.
• Drive state-level initiatives and ensure timely implementation of CSC projects and programs.
• Monitor field operations and ensure adherence to defined processes and service standards.

2. Stakeholder Coordination

• Act as the primary point of coordination between CSC SPV, State IT Departments including KSITM, district administration, and other government stakeholders.
• Maintain effective coordination with District Managers, VLEs, and other field-level teams.
• Facilitate timely resolution of operational and administrative issues.

3. Monitoring & Performance Management

• Monitor key performance indicators including transaction volumes, active VLEs, service delivery, revenue/business performance, and operational timelines.
• Analyse state-level performance data and identify areas requiring corrective action.
• Prepare regular MIS and performance reports for senior management.

4. Capacity Building

• Plan and facilitate training programs, workshops, and awareness initiatives for DMs and VLEs.
• Ensure VLEs are adequately equipped with knowledge of CSC services, processes, and technology.
• Drive adoption of new services and initiatives at the field level.

5. Grievance & Helpdesk Management

• Ensure timely resolution of grievances raised by VLEs and citizens relating to technical issues, service delivery, or operational challenges.
• Coordinate with relevant internal teams for resolution of escalated issues.
• Monitor recurring issues and recommend process improvements.

6. Business Development

• Drive adoption and growth of B2C and other CSC services across Kerala.
• Identify opportunities to improve transaction volumes, service uptake, and revenue generation.
• Work closely with DMs and VLEs to strengthen the financial sustainability of CSC centres.

7. Reporting & Governance

• Provide regular updates to CSC SPV Head Office on state-level operations, performance, challenges, and action plans.
• Ensure compliance with CSC SPV guidelines, government directives, and operational processes.
• Support implementation of new government schemes, digital services, and strategic initiatives.

Candidate Profile

Educational Qualification

• Graduate degree in any discipline.
• Postgraduate qualification in Management, IT, Public Administration, or a related field will be an advantage.

Experience

• Minimum 5- 7 years of experience in managing large-scale IT, e-Governance, digital transformation, government, or field operations projects.
• Experience in managing geographically distributed teams and working with government stakeholders will be preferred.

Key Skills

• Strong project and operations management skills.
• Excellent stakeholder management and coordination abilities.
• Strong analytical and problem-solving skills.
• Good understanding of e-Governance and digital service delivery.
• Proficiency in MS Office, MIS, dashboards, and online monitoring tools.
• Strong people management and leadership capabilities.

Language Proficiency

• Excellent command of Malayalam and English, both written and verbal.
• Ability to communicate effectively with government officials, field teams, DMs, and VLEs.

Operational Requirements

Travel: Willingness to travel extensively across districts, Gram Panchayats, and CSC centres throughout Kerala.

Flexibility: Ability to work in a dynamic environment and adapt to changing government policies, project priorities, and operational requirements.