Manager - Health

Keka Technologies Private Limited; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Smile Foundation seeks a Manager for the Health vertical to oversee healthcare operations, manage medical teams, ensure timely program delivery and regulatory compliance. The role includes MIS/PMS oversight, GPS data analysis, and community health education. Travel and weekend work may be required in a dynamic NGO setting.

The candidate should hold a Master’s in public health or related field with 5+ years of healthcare program management experience and strong MS Office/Zoom/Teams skills.

Qualifications

• Master’s degree in public health or health management.
• At least 5 years of healthcare program management experience.
• Proficient in MS Office and online communication tools (Zoom, Microsoft Teams).
• Willing to travel and flexible to work on weekends when required.
• Excellent communication, planning, and presentation skills.
• Decision making, attention to detail, time management, and team leadership.

Responsibilities

• Oversee healthcare operations for Smile Foundation's Health vertical and ensure delivery of services.
• Implement and maintain MIS access to Smile on Wheels (SOW) projects for data management.
• Regularly update MIS & PMS and monitor health programs.
• Engage with beneficiaries to oversee program delivery of healthcare services.
• Collaborate with healthcare team for timely project reports and transparency.
• Ensure re-registration and renewal of fitness certificates for SOW vehicles.
• Oversee timely submission of road tax for all program vehicles.
• Initiate and lead health awareness programs in communities.
• Recruit and manage ground teams (excluding Program Coordinators) and ensure induction.
• Liaise with government authorities to secure their participation in health initiatives.
• Analyze monthly GPS data to track SOW movements and generate reports.
• Conduct monitoring visits to program locations and provide guidance.
• Encourage Program Coordinators to engage local media and coordinate with communications.
• Train frontline workers to enhance skills and knowledge.
• Monitor progress against targets and schedules; ensure timely completion.
• Live stream project dashboards for real-time progress updates.

Skills

Health Administration

Medical & Paramedical Team Management

Project Implementation

Healthcare Operations

NGO / Non-Profit Sector

Public Health

CSR Projects

Community Health Programs

Education

Master’s degree in public health or health management

Tools

MS Office

Zoom

Microsoft Teams

Job description

Smile Foundation works for the welfare of underprivileged children and their families through intensive programmes focused on education, healthcare, skilling and women empowerment and empowering grassroots. Started in 2002 by a group of young corporate professionals, today Smile has evolved into a national level development organization impacting lives of over 1.5 million underprivileged children and their families with project presence in 25 states across India, 10 offices in strategic locations and over 650 employees, besides countless volunteers, well‑wishers and supporters.

Currently SF has been implementing projects worth Rs 80 Crore across India directly or with the help of grassroot organizations, primarily CSR funded projects of varied scale both in urban slums and rural areas including aspirational districts in thematic areas mentioned above.

Summary of Role

As the Manager for the Health vertical, you will be responsible for overseeing the healthcare operations, managing the ground (medical and paramedical teams, ensuring the effective delivery of healthcare services to marginalized communities, financial management, MIS & PMS maintenance and handling administrative tasks related to fitness certificates and road tax compliance).

Key Role & Responsibilities

• Ensure the effective execution of all approved projects, adhering to timelines and objectives.
• Implement and maintain an online Management Information System (MIS) access assigned Smile on Wheels (SOW) projects for seamless data management.
• Regular updating MIS & PMS.
• Directly engage with beneficiaries to oversee health programs, ensuring the delivery of quality healthcare services.
• Collaborate with the healthcare team to guarantee the timely submission of project reports, maintaining transparency and accountability.
• Ensure the timely re‑registration and renewal of fitness certificates for Smile on Wheels (SOW) vehicles, including fitness, registration, and re-registration.
• Oversee and manage the timely submission of road tax for all program vehicles, ensuring full compliance with regulations.
• Initiate and lead awareness programs to educate communities on healthcare and related issues.
• Recruit and manage ground teams (excluding Program Coordinators), focusing on retention and team member induction and orientation.
• Liaise and network with government authorities, ensuring their participation in health.
• Analyze monthly GPS data to track the movement of Smile on Wheels (SOWs) at the ground level and generate detailed monthly reports for feedback and decision‑making.
• Conduct monitoring visits to program locations to assess implementation and provide necessary guidance.
• Encourage Program Coordinators to engage local media for support and coordinate with the communication team.
• Facilitate the training of frontline workers to enhance their skills and knowledge.
• Monitor and track progress against set targets and schedules, ensuring timely completion of work.
• Live stream project dashboards to provide real‑time updates on project progress.

Education, Skills and Experience

• Master’s degree in public health or a related field such as health administration or health management.
• At least 5 years of experience in healthcare program management, preferably in a non‑profit or NGO setting.
• In‑depth knowledge of Microsoft Office packages (Excel, Word, PowerPoint, etc.) and online communication platforms (Zoom, Microsoft Teams).
• Should be willing to travel and flexible to work on weekends when required.
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Planning and organizing: Establishing courses of action for self and others to ensure that work is completed efficiently.
• Formal presentation: Presenting ideas effectively to individuals or groups when given time to prepare; delivering presentations suited to the characteristics and needs of the audience.
• Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
• Attention to Detail: Pays close attention to information that is overlooked or taken for granted by others. Prefers to look beyond the obvious and does not accept situations or take information at face value. Scrutinizes how things go together, making sure components are indeed aligned and appropriately interrelated.
• Time Management: Recognizes that time is a resource to be carefully allocated according to priorities that may be constantly changing.
• Contributes to Team Performance: Is an engaged and integral member of a group, recognizing the need for group collaboration, empathy, consensual decision‑making and respect for others.

Required Skills

• Health Administration
• Medical & Paramedical Team Management
• Project Implementation
• Healthcare Operations
• NGO / Non‑Profit Sector
• Mobile Medical Unit (MMU) Healthcare Program Management
• Public Health
• CSR Projects
• Community Health Programs