Assistant Manager Guest Service

Accor; Coimbatore District; On-site; INR 600,000 - 700,000; Full time

Job summary

Accor in Coimbatore, India seeks a dynamic Assistant Manager Guest Service to uphold high guest service standards and assist the Guest Service Manager in daily front-of-house operations.

You will ensure smooth arrivals and departures, support occupancy optimization, handle complaints, train staff, and coordinate with housekeeping for room readiness while promoting hotel services and adhering to safety standards.

Qualifications

• Experience in guest services or hospitality, preferably supervisory role.
• Strong understanding of front desk, reception, cashiering and reservations.
• Excellent customer service and guest-satisfaction focus.

Responsibilities

• Maintain high standards of guest service across arrivals, departures, rooming and requests.
• Assist in optimizing occupancy and room rates to maximize revenue.
• Handle guest complaints professionally with prompt resolution.
• Support Guest Service Manager in daily operations of front-of-house.
• Conduct and assist in training programs for the Guest Service team.
• Collaborate with departments to ensure seamless guest experiences.
• Implement and maintain SOPs for the guest service department.
• Monitor and improve systems to enhance operational efficiency.
• Assist in managing reservations and coordinate with housekeeping for room readiness.
• Promote hotel services and special offers to contribute to sales.
• Ensure compliance with health and safety regulations.
• Participate in departmental meetings and continuous improvement initiatives.

Skills

Guest service

Supervisory experience

Customer satisfaction

Team leadership

Training and development

Reservation systems

Hotel operations

Tools

PMS software

Reservation systems

Job description

Company Description

\"Why work for Accor?\"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We are seeking a dynamic and customer-oriented Assistant Manager Guest Service to join our team in Coimbatore, India. In this role, you will be responsible for maintaining high-quality guest services and assisting the Guest Service Manager in overseeing the daily operations of our hotel's front-of-house services.

• Ensure exceptional guest experiences by maintaining high standards of service in areas such as arrivals, departures, rooming, and special requests
• Assist in optimizing hotel occupancy and room rates to maximize revenue
• Handle guest complaints professionally and effectively, ensuring prompt resolution
• Support the Guest Service Manager in operating a highly proficient and productive guest services department
• Conduct and assist in training programs for the Guest Service team
• Collaborate with other departments to ensure seamless guest experiences
• Implement and maintain standard operating procedures for the guest service department
• Monitor and improve systems and procedures to enhance operational efficiency
• Assist in managing reservations and coordinating with housekeeping for room readiness
• Contribute to sales efforts by promoting hotel services and special offers
• Ensure compliance with health and safety regulations
• Participate in departmental meetings and continuous improvement initiatives

Qualifications

• Proven experience in guest services or hospitality industry, preferably in a supervisory role
• Strong understanding of hotel operations, including front desk, reception, cashiering, and reservations
• Excellent customer service skills with a focus on guest satisfaction
• Demonstrated leadership abilities and experience in training and developing team members
• Strong problem-solving skills and ability to handle guest complaints effectively
• Proficiency in hotel management software and reservation systems
• Excellent communication and interpersonal skills
• Ability to multitask and work efficiently in a fast-paced environment
• Detail-oriented with strong organizational skills
• Sales-oriented mindset with the ability to upsell hotel services
• Flexibility to work varying shifts, including weekends and holidays
• Knowledge of health and safety regulations in the hospitality industry
• Familiarity with the local area and attractions in Coimbatore is a plus

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.