Assistant Manager, GBS - Change Manager

Kraft Heinz; Ahmedabad District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Kraft Heinz seeks a GBS Global Assistant Manager of Change Management in Ahmedabad, overseeing change management strategies for global projects. This role demands a candidate with strong skills in organizing, communication, and leading change in a fast-paced environment.

The ideal candidate will collaborate across teams, manage change initiatives, and develop effective training and communication plans to ensure successful project execution. Qualifications include 3+ years of experience in change management and strong English communication skills.

Qualifications

• 3+ years of experience in change management applying established methodologies.
• Impeccable English communication skills and ability to build relationships.
• Ability to manage multiple complex change efforts and meet deadlines.

Responsibilities

• Lead change across the project lifecycle using Change Management Methodology.
• Conduct Change Impact Assessments to understand stakeholder impacts.
• Develop comprehensive Change Management Plans by project.

Skills

Enterprise/global Change Management

Verbal/written English communication

Presentation and interpersonal skills

Problem-solving and critical-thinking

MS Excel, Word, PowerPoint, SharePoint, Outlook

Education

Change Management education/certification (e.g., Prosci)

Job description

GBS Global Assistant Manager of Change Management

Location: GCC AHM, Ahmedabad - Venus Stratum GCC

The Kraft Heinz Change Management Office (CMO), which sits within the Global Business Services (GBS) organization, strives to drive organizational and behavioral change, by owning the planning and execution of change management strategies and plans for projects throughout the organization. You are an ideal candidate if you are highly organized, have a solid track record of successfully leading change management plans of global, complex programs, have strong communication skills, can work across multiple time zones and excel in a fast-paced environment with rapid change.

They will collaborate with Sr. Change Manager, Project Managers, and onshore Kraft Heinz enterprise Change Management team within Global Business Services (GBS) to oversee the development and delivery of quality transformation change initiatives. Provide delivery support (i.e., leading training, communication build) to execute approved Change Management Plans through adoption.

Primary Responsibilities

• Lead change across the project lifecycle using the Kraft Heinz Change Management Methodology to drive Change Management across our projects and integrate change management activities across the project lifecycle phases, including Change Management for Agile projects
• Partner with Senior-level change team members to:
  • Conduct detailed Change Impact Assessments on various projects to understand impacted stakeholders, how they’re impacted and when, and recommended interventions by audience
  • Perform Stakeholder Analysis to determine how to effectively manage key stakeholders impacted by the project
  • Develop the Case for Change to define key messaging required by audience
  • Create detailed and proactive Communication Plans and develop strong project communications
  • Partner with GBS and Corporate Communications team members to ensure key project messaging is communicated appropriately, leveraging proper communication channels, branding/templates and timing
  • Provide strategic insight into development of training and deployment plans and content
  • Present Change Management status, issues and risks during regular project status meetings and develop executive-level presentations to communicate change management-related progress to inform stakeholder decision-making
  • Develop comprehensive Change Management Plans by project and effectively manage and execute those plans for small to mid-level projects/programs/initiatives
  • Partner with Project Management team members to ensure that Change Management is built into overall Project Plans and timelines
  • Manage training development, logistics and delivery plans for implementation of changes
  • Measure change sentiment and/or commitment by performing Change Readiness Assessments pre-go-live, as well as post-go-live feedback surveys, and adjust Change Management Plans accordingly
  • Gather Lessons Learned and share with Project and Change Management Teams to continue adapting and improving our approaches
  • Report to Sr. Manager, Global Change Management, share regular Change Management status and progress, and elevate project issues and risks as required
• Develop, gain approvals for, and execute Change Management and Communication Plans for small to mid-level projects.
• Report portfolio/direct report status to the Sr. Manager of Global Change Management and escalate risks/issues as needed.
• Deliver and sustain outcomes: build targeted plans (communications, sponsor roadmaps, coaching, training, resistance), ensure plan quality and execution with initiative owners, identify and mitigate people-side risks, and track adoption/utilization/proficiency for projects across the organization.

Qualifications

• Experience with enterprise/global Change Management (3+ Years) applying established methodologies and tools in corporate settings. Change Management education/certification preferred (e.g., Prosci/ACMP/APMG).
• Impeccable verbal/written English communication skills, strong presentation and interpersonal skills, able to build strong relationships, and work effectively across all levels.
• Familiarity with project life cycle phases, excellent organization and attention to detail, able to manage multiple complex change efforts simultaneously and meet deadlines.
• Exceptional problem-solving and critical-thinking skills, ability to address complex problems, develop solutions, and create high-quality executive-ready presentations. Leverage feedback, insights, and data to optimize user sentiments to address adoption.
• Solution-oriented, comfortable with ambiguity, and quick to adjust with a strong sense of urgency in fast-paced, rapidly changing environments.
• An outcome-focused team player who removes barriers, collaborates effectively, and brings energy and enthusiasm to motivate and engage others.
• Extremely proficient with MS Excel, Word, PowerPoint, SharePoint, and Outlook.

Location(s)

Ahmedabad - Venus Stratum GCC

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.