Associate Director - People Business Service

Kraft Heinz; Ahmedabad District; On-site; INR 3,500,000 - 6,500,000; Full time

Job summary

Kraft Heinz in Ahmedabad GCC, India, is seeking an Associate Director – People Business Services to lead end-to-end People Operations across the Hire-to-Retire lifecycle and to shape a globally consistent PBS organization. You will partner with senior HR and business leaders to drive transformation through automation, analytics, AI-enabled solutions, and digital platforms such as Workday and ServiceNow.

The role demands a proven leader with 18+ years in HR operations and a track record of

Qualifications

• 18+ years of experience in HR Operations, Shared Services, People Services, GBS, or GCC environments.
• Proven leadership experience managing large teams and global stakeholders.
• Strong background in HR transformation, service delivery excellence, and employee experience.
• Experience with Workday, HR technologies, automation, and digital transformation initiatives.
• MBA or Master's in HR, Business Administration, or related field preferred.

Responsibilities

• Lead end-to-end People Operations across the Hire-to-Retire lifecycle.
• Define and execute the People Business Services transformation roadmap.
• Drive simplification, standardization, automation, and continuous improvement initiatives.
• Leverage Workday, ServiceNow, analytics, automation, and emerging AI technologies to enhance service delivery.
• Partner with Global HR Leaders, COEs, HRBPs, Technology, Finance, Legal, and Business stakeholders.
• Lead governance, service performance, employee experience, and operational excellence initiatives.
• Build and develop a high-performing team capable of delivering world-class People Services.

Skills

Leadership

HR Operations

Global Stakeholders

Workday

HR Technology

Automation

Analytics

AI-enabled solutions

People Services

Education

MBA

Master's in HR/Business Administration

Tools

Workday

ServiceNow

Analytics tools

Automation tools

Job description

Associate Director – People Business Services (PBS)

Location: Ahmedabad GCC, India

Function: People Business Services (PBS)

Lead the Future of People Services at Kraft Heinz

Kraft Heinz is looking for an experienced and transformative leader to join our Ahmedabad GCC as Associate Director – People Business Services (PBS).

This role offers a unique opportunity to lead global People Operations while shaping the future of HR service delivery through operational excellence, employee experience, digital transformation, automation, analytics, and AI-enabled solutions.

As a key member of the People function, you will build and scale a globally consistent, employee-centric PBS organization, partnering with senior HR and business leaders to drive meaningful enterprise impact.

Key Responsibilities

• Lead end-to-end People Operations across the Hire-to-Retire lifecycle.
• Define and execute the People Business Services transformation roadmap.
• Drive simplification, standardization, automation, and continuous improvement initiatives.
• Leverage Workday, ServiceNow, analytics, automation, and emerging AI technologies to enhance service delivery.
• Partner with Global HR Leaders, COEs, HRBPs, Technology, Finance, Legal, and Business stakeholders.
• Lead governance, service performance, employee experience, and operational excellence initiatives.
• Build and develop a high-performing team capable of delivering world-class People Services.

What We're Looking For

• 18+ years of experience in HR Operations, Shared Services, People Services, GBS, or GCC environments.
• Proven leadership experience managing large teams and complex global stakeholder groups.
• Strong background in HR transformation, service delivery excellence, and employee experience.
• Experience with Workday, HR technologies, automation, and digital transformation initiatives.
• Ability to influence senior stakeholders and drive strategic outcomes in a global environment.
• MBA or Master's degree in HR, Business Administration, or related field preferred.

Why Join Kraft Heinz?

• Lead a high-impact global People Services organization.
• Drive next-generation HR transformation and innovation.
• Partner with leaders across a global enterprise.
• Create meaningful impact through employee-centricsolutions.
• Be part of a culture that values ownership, growth, and continuous improvement.

Lead. Transform. Innovate. Create Impact.

Ahmedabad GCC, India

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.