Assistant Manager - Front Office

Hyatt Hotels Corporation; Jaipur; On-site; INR 500,000 - 800,000; Full time

Job summary

Hyatt Hotels Corporation in Jaipur invites applications for an Assistant Front Office Manager. You will lead guest services, coordinate with housekeeping, and ensure the highest level of hospitality in a luxury hotel environment.

The ideal candidate has at least 2 years in a similar role at a 5-star international hotel, strong leadership, and impeccable English. A focus on guest satisfaction and team development is essential.

Qualifications

• Minimum 2 years experience in a similar position in a 5-star international hotel chain.
• Luxury hotel experience is advantageous.
• Strong leadership and business acumen.
• Excellent English communication and guest service mindset.
• People development and coaching skills.

Responsibilities

• Assist the Assistant Front Office Manager in delivering courteous, professional and flexible service.
• Monitor room standards; suggest corrective actions to Department Head.
• Ensure control of room keys and security.
• Assist with external guest accommodation overbooking situations.
• Ensure public areas are clean and up to standard.
• Oversee VIP and long-stay rooms pre-blocking and welcome amenities.
• Ensure VIP arrivals are met by an Assistant Manager.
• Coordinate with Housekeeping and Engineering for room blocking.
• Liaise with Housekeeping to adhere to VIP cleaning schedules.
• Coordinate repairs/maintenance via HOTSOS.
• Understand rate structures and promotional rates.
• Understand duties sequence for VVIP visits and protocol.
• Ensure Touches of Hyatt and Rooms Top 20 implemented.
• Respond to Hysat results and implement changes.
• Ensure minimum Brand Standards are met; adopt optional via applicable requirements.
• Collaborate with Front Office and other departments to support hotel success.
• Maintain accurate guest details per data quality standards.
• Stay aware of market trends and competitor offerings.
• Be flexible to redeploy to other departments as needed.

Skills

Leadership

Guest service

People management

English skills

Job description

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

• Assists Assistant Front Office Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times
• To monitor Room standards in general, give suggestion to Department Head to take corrective action where necessary.
• To ensures all Assistant Front Office Manager implement the strict control of room keys.
• To assist in securing external guest accommodation overbooking situations.
• To ensure public areas are clean and up to standard.
• To ensure that all day V.I.P rooms, special request, and long stay guest rooms are pre blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.
• To ensure that all V.I.P and long stay guests are met on Arrival by an Assistant Manager.
• To work closely with the Housekeeping and Engineering Department to block rooms as necessary for maintenance.
• Liaises and organises with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to.
• Coordinates all Repair and Maintenance and reports maintenance job orders through HOTSOS
• Understands rate structure and promotional rates available.
• Understands the sequence of duties related to any VVIP visits. Accords protocol with any VVIP visits.
• Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
• Responds to the results of the Hysat and ensures that the relevant changes are implemented.
• Ensures that the minimum Brand Standards has been implemented, and that optional brand standards have been implemented where appropriate.
• Ensures that Front Office associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
• Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Ensures that all guest details are entered correctly in accordance with the principles of clean data.
• To be aware of new market trends and service(s) offered by competitor hotels and the industry in general “be one step ahead “where appropriate.
• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.

Qualifications

• Has minimum 2 (Two) years experience in a similar position in 5 (five) stars International Hotel Chain
• Previous experience in Luxury Hotel or international experience are advantages
• Strong in leadership and business acumen
• Excellent English communication skills, strong guest service mindset and people management & development skills