Assistant Manager Front Office

Hyatt Hotels Corporation; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Hyatt Hotels Corporation in Bengaluru, India seeks an Assistant Manager - Front Office to support the Front Office Manager in daily hotel operations, ensuring guest satisfaction and smooth service delivery.

The role requires strong communication, supervisory experience, and proficiency with MS Office, email, and Opera PMS. You will lead front desk activities, coordinate with teams, and uphold Hyatt's brand standards.

Qualifications

• At least 2 years' supervisory or senior guest service experience.
• Strong communication, telephone and customer relations skills.
• Proficiency with MS Office, email, Opera and PABX systems.

Responsibilities

• Assist Front Office Manager in day-to-day front desk operations.
• Ensure guest satisfaction and adherence to Hyatt brand standards.

Skills

Communication skills

Telephone skills

Customer relations

Tools

MS Office

Email

Opera PMS

PABX Systems

Job description

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"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

You will be responsibleto assist with theefficient running ofthe department in line with Hyatt International's Corporate Strategies andbrand standards, whilst meetingemployee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel.

Qualifications

Minimum 2 years work experience as a Supervisor or senior Guest Service Officer in a Telephone Department. Well developed communication, telephone and customer relations Skills. Computer skills in the use of MS Office, email, Opera and PABX Systems will be an asset.

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