Assistant Manager/Executive (Chennai)

Voltas Limited - A TATA Enterprise; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Voltas Limited - A Tata Enterprise in Chennai seeks an Assistant Manager/Executive for CC AMC Sales to drive AMC and Spares revenue, renewals, and new customer acquisitions.

You will support cash flow management, maintain strong customer relationships, and collaborate with cross-functional teams to achieve targets. A background in mechanical/electrical engineering with an MBA is preferred, with 3–8 years in HVAC or related sales.

Qualifications

• Diploma/Bachelor's degree in Mechanical or Electrical Engineering; MBA or relevant postgraduate degree preferred.

Responsibilities

• Execute sales plans and initiatives to achieve revenue targets for AMC and Spares (SOS) business as defined by the Manager.
• Assist in converting potential customers from guarantee to AMC contracts, ensuring an expanded and loyal customer base.
• Maintain and enhance relationships with existing customers to ensure high retention rates.
• Support efforts to grow the AMC Total Revenue (TR) by ensuring timely renewals and maintaining continuous customer engagement.
• Assist in managing cash flow by ensuring timely payment collections and minimizing outstanding balances.
• Monitor and track financial metrics, including outstanding balances, and report discrepancies or potential issues.
• Identify opportunities for business growth, including acquiring new customers and developing new market segments.
• Support the development and execution of sales proposals, tenders, and opportunities to expand AMC and Spares business.
• Monitor KPIs related to AMC sales, such as revenue, retention rates, and customer satisfaction metrics.
• Prepare regular reports for the Manager, highlighting areas of success, challenges, and opportunities for improvement.
• Ensure acquisition of new customers by identifying potential leads, developing customer proposals, and assisting in negotiations.
• Ensure timely renewal of existing AMC contracts and assist in implementing strategies to reduce customer churn.
• Collaborate closely with the Manager and cross-functional teams to ensure alignment and support for business goals.

Skills

Strong communication

Negotiation

Customer relationship management

Analytical and problem solving

Education

Diploma/Bachelors in Mechanical or Electrical Engineering

MBA or relevant postgraduate degree

Job description

Employee Name

BASIC INFORMATION

POSITION/ ROLE

Assistant Manager/Executive - CC AMC Sales

LOCATION

DEPARTMENT

CC AMC Sales

Grade

Assistant Manager/Executive

ISSUED BY

CHRO/Head HR

APPROVED BY

MD/BUH

KEY PURPOSE

The Assistant Manager/Executive - CC AMC Sales is responsible for the implementation and execution of sales strategies and initiatives to achieve revenue targets in the AMC (Annual Maintenance Contracts) and Spares (SOS) business. This role focuses on ensuring customer retention, new customer acquisition, timely renewal, and effective conversion from guarantee to AMC contracts.

The Assistant Manager also supports the Manager in cash flow management, achieving customer satisfaction metrics, and maintaining operational excellence.

Key Responsibilities

• Executing sales plans and initiatives to achieve revenue targets for AMC and Spares (SOS) business as defined by the Manager.
• Assisting in converting potential customers from guarantee to AMC contracts, ensuring an expanded and loyal customer base.
• Maintaining and enhancing relationships with existing customers to ensure high retention rates.
• Supporting efforts to grow the AMC Total Revenue (TR) by ensuring timely renewals and maintaining continuous customer engagement.
• Assisting in managing cash flow by ensuring timely payment collections and minimizing outstanding balances.
• Monitoring and tracking financial metrics, including outstanding balances, and report discrepancies or potential issues.
• Identifying opportunities for business growth, including acquiring new customers and developing new market segments.
• Supporting the development and execution of sales proposals, tenders, and business opportunities to expand the AMC and Spares business.
• Monitoring key performance indicators (KPIs) related to AMC sales, such as revenue, retention rates, and customer satisfaction metrics.
• Preparing regular reports for the Manager, highlighting areas of success, challenges, and opportunities for improvement.
• Ensuring acquisition of new customers by identifying potential leads, developing customer proposals, and assisting in negotiations.
• Ensuring timely renewal of existing AMC contracts and assist in implementing strategies to reduce customer churn.
• Collaborating closely with the Manager and cross-functional teams to ensure alignment and support for business goals.

Qualification & Experience

• Diploma/Bachelor's degree in Mechanical or Electrical Engineering; MBA or relevant postgraduate degree preferred.
• Minimum of 3-8 years in sales roles, preferably in the HVAC or related industry.
• Experience in AMC sales, customer relationship management, and business development.
• Robust communication and negotiation skills.
• Ability to build and maintain customer relationships.
• Analytical and problem-solving abilities.

Voltas 2024 Human Resources document for internal circulation only Page 1 of 2 .