Training and Development Manager

Tripjack; Mumbai; On-site; INR 750,000 - 1,200,000; Full time

Job summary

TripJack is seeking an experienced Training and Development Manager to lead end-to-end learning initiatives across Sales, Travel, Product, and Operations teams. The candidate will have 7+ years of core TD experience with a strong emphasis on Sales Training and a background in travel or related industries.

Responsibilities include designing comprehensive training programs, developing product and process content, and mentoring a training team.

Qualifications

• 7+ years of experience in Training Development with a strong emphasis on Sales Training.
• Proven track record designing and delivering end-to-end sales training programs.
• Experience in travel, tourism, aviation, hospitality, or B2B travel preferred.
• Working knowledge of GDS platforms Amadeus, Galileo and Sabre is highly desirable.

Responsibilities

• Design and lead end-to-end training programs for TripJack's travel, sales, product, and operations teams.
• Develop and deliver product training modules to keep teams updated on TripJack's offerings.
• Own SOPs, processes, and compliance training for new hires and existing staff.
• Introduce innovative training methods such as gamification, role-plays, simulations, and blended learning.
• Conduct Training Needs Analysis and build a structured annual training calendar.

Skills

Sales Training

Training Development

Content development

Facilitation

Education

Any Graduate

Tools

Amadeus

Galileo

Sabre

Job description

About Tripjack

TripJack: A Great Place to Work and the trusted tech platform for over 60K+ travel agents across India!

We re proud to be a Great Place to Work Certified workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.

With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking management experience for our agent partners.

Role

Training and Development Manager

Location

Lower Parel, Mumbai

Experience

7+ years of experience

Education

Any Graduate

Job Summary:

We are looking for an experienced Training Development professional to lead end-to-end learning initiatives across TripJack s Sales, Travel, Product, and Operations teams. The ideal candidate will have 7+ years of core TD experience, with strong and demonstrable expertise in Sales Training as the primary requirement.

Job Responsibilities:

• Design and lead end-to-end training programs covering sales training, process training, and product training for TripJacks travel, sales, and operations teams.
• Prior experience in the travel industry is strongly preferred, with working knowledge of GDS platforms Amadeus, Galileo, and Sabre - to ensure training content is technically grounded and relevant.
• Develop and deliver product training modules to ensure teams have deep, up-to-date knowledge of TripJacks B2B travel offerings and platform capabilities.
• Own process training initiatives, ensuring new hires and existing employees are aligned with SOPs, workflows, and quality/compliance standards.
• Bring innovative, out-of-the-box training methodologies - gamification, role-plays, simulations, digital/blended learning - to keep programs engaging and outcomes-driven.
• Conduct Training Needs Analysis (TNA) across departments and build a structured annual training calendar aligned with business goals.
• Measure and report training effectiveness through pre/post assessments, feedback loops, and performance-linked ROI metrics.
• Collaborate closely with Sales, Product, and Operations leadership to identify skill gaps and customize training interventions accordingly.
• Manage and mentor a training team (if applicable), while also being hands-on in content creation, facilitation, and classroom/virtual delivery.

Required Skills Qualifications:

• 7+ years of relevant experience in Training Development, with strong hands-on expertise in Sales Training.
• Proven track record of designing and delivering end-to-end sales training programs for sales teams.
• Prior experience in the travel, tourism, aviation, hospitality, or B2B travel industry is strongly preferred.
• Working knowledge of GDS platforms - Amadeus, Galileo, and Sabre is highly desirable.
• Strong understanding of product, process, and SOP-based training.
• Experience in conducting Training Needs Analysis (TNA) and developing annual training calendars aligned with business objectives.
• Strong expertise in training content development, facilitation, and classroom/virtual delivery.