Assistant Manager/ Deputy Manager - Destination & Hotel Operations

Tripjack; New Delhi; On-site; INR 900,000 - 1,400,000; Full time

Job summary

TripJack in New Delhi looks for an experienced Destination Operations professional with strong expertise in Maldives and Mauritius and a solid understanding of other international destinations. The role covers end-to-end destination operations, ensuring seamless itineraries, bookings, guest requirements, and on-ground arrangements.

You will manage hotel supplier relations, negotiate rates, and coordinate with internal teams to deliver exceptional guest experiences across global destinations.

Qualifications

• Experience in Maldives and Mauritius hotel operations.
• Strong relationships with hoteliers and suppliers.
• Negotiation and rate-comparison skills.
• Knowledge of international hotel markets.
• Excellent communication and coordination skills.
• Detail-oriented with strong follow-up.

Responsibilities

• Handle end-to-end hotel operations, including reservations, confirmations, amendments, cancellations, upgrades, and guest requests.
• Coordinate with internal teams, hotels, and suppliers to ensure seamless guest experiences.
• Source and negotiate competitive hotel rates and value-added benefits.
• Recommend suitable hotels based on client requirements, budget, and preferences.
• Maintain robust on-ground arrangements and timely problem solving.
• Collaborate with partners to ensure timely resolution of operational issues.

Skills

Maldives operations

Supplier relationships

Negotiation & pricing

Global hotel markets

Communication & coordination

Detail orientation

Education

Any Graduate

Job description

About Tripjack

TripJack: A Great Place to Work and the trusted tech platform for over 60K+ travel agents across India!

We re proud to be Great Place to Work Certified workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.

With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking management experience for our agent partners.

Role: Assistant Manager / Deputy Manager - Destination Hotel Operations Specialist

Location: New Delhi, Connaught Place

Experience: 5-10 years

Education: Any Graduate

Job Summary:

We are looking for an experienced Destination Operations professional with strong expertise in Maldives and Mauritius, along with a good understanding of other international holiday destinations. The role will be responsible for managing end-to-end destination operations, ensuring seamless execution of itineraries, bookings, guest requirements, and on-ground arrangements.

Job Responsibilities:

• Destination Expertise: Strong operational knowledge of Maldives and Mauritius and destination-specific procedures.
• Hotel Supplier Relations: Develop and maintain strong professional relationships with hoteliers, resort teams, DMCs, and other suppliers to ensure smooth operations and excellent service.
• Competitive Pricing Negotiation: Ability to source and negotiate competitive hotel rates and value-added benefits, ensuring pricing matches or beats market expectations while maintaining healthy margins.
• Worldwide Hotel Expertise: Good knowledge of international hotel businesses and properties across major global destinations, with the ability to recommend suitable hotels based on client requirements, budget, and preferences.
• Operations Management: Handle end-to-end hotel operations, including reservations, confirmations, amendments, cancellations, upgrades, special requests, rooming lists, and guest requirements.
• Partner Coordination: Coordinate effectively with internal teams, hotels, and suppliers to ensure seamless guest experiences and timely resolution of operational issues.
• Problem Solving: Proactively handle operational challenges and provide quick, practical solutions while maintaining strong relationships with both clients and suppliers.

Required Skills Qualifications:

• Strong expertise in Maldives Mauritius hotel/resort operations
• Excellent hotelier and supplier relationships
• Strong negotiation and rate-comparison skills
• Good understanding of global hotel markets
• Excellent communication and coordination skills
• Strong attention to detail and follow-up