Assistant Manager/ Deputy Manager Air Cargo

Cargo-Partner GmbH; Gurugram District; On-site; INR 250,000 - 420,000; Full time

Job summary

Cargo-Partner GmbH is recruiting for a logistics support role based in Gurugram, India. The candidate will enter commercial data into CW1, act as the company face to customers, and communicate shipment status and next steps.

Responsibilities include handling documents, coordinating shipments from pickup to delivery, and maintaining data accuracy while ensuring invoicing is performed per policy. The position emphasizes proactive customer communication, collaboration with internal departments, and

Qualifications

• Delivers accurate data entry into CW1 transport management system.
• Communicates shipment status and next steps to customers.
• Supports clients with inquiries and collaborates with internal teams.

Responsibilities

• Enter commercial data into CW1 and ensure document accuracy.
• Act as the face of the company to customers and communicate shipment status.
• Collect and share documents with internal/external stakeholders.
• Keep customers informed of changes and handle inquiries and claims.
• Coordinate daily freight forwarding operations from pickup to delivery in compliance with SOPs.
• Ensure data quality and timely processing of shipments and invoicing.

Job description

₹0 - ₹0 a year

• Enters relevant commercial data into the company’s transport management system (CW1) and ensures the accuracy of documents.
• Acts as the company’s face towards our customers.
• Communicates status of shipments and further steps.
• Collects and shares relevant documents with internal/external stakeholders.
• Keeps customers proactively informed whenever an unforeseen change occurs.
• Consults and supports clients in their queries.
• Collaborates with other internal departments in order to solve client’s
• Handles customer claims according to corporate procedures.
• Sets corrective and preventive actions (CAPA) and communicates them to customers as part of the company’s continuous improvement process (CIP).
• When dealing with difficult situations, manages the conflicts professionally while treating our customers with utmost respect.
• Prepares, organizes and performs daily freight forwarding operations, in compliance with corporate directives and procedures.
• Organizes shipments from pick-up, customs clearance, loading, dispatch and delivery.
• Timely and accurate processing of shipments.
• Handles shipments in compliance with corporate processes, SOPs and management instructions.
• Is responsible for the accuracy and quality of data submitted to the system.
• Issues, monitors and collects transport documents.
• Receives and registers invoices from suppliers.
• Collects all legally and internally required documents and maintains data in all relevant systems.
• Issues invoices to clients for handled shipments while respecting corporate invoicing speed regulations.

Conducts retention phone calls to existing clients on a regular basis

• Enters relevant commercial data into the company’s transport management system (CW1) and ensures the accuracy of documents.
• Acts as the company’s face towards our customers.
• Communicates status of shipments and further steps.
• Collects and shares relevant documents with internal/external stakeholders.
• Keeps customers proactively informed whenever an unforeseen change occurs.
• Consults and supports clients in their queries.
• Collaborates with other internal departments in order to solve client’s
• Handles customer claims according to corporate procedures.
• Sets corrective and preventive actions (CAPA) and communicates them to customers as part of the company’s continuous improvement process (CIP).
• When dealing with difficult situations, manages the conflicts professionally while treating our customers with utmost respect.
• Prepares, organizes and performs daily freight forwarding operations, in compliance with corporate directives and procedures.
• Organizes shipments from pick-up, customs clearance, loading, dispatch and delivery.
• Timely and accurate processing of shipments.
• Handles shipments in compliance with corporate processes, SOPs and management instructions.
• Is responsible for the accuracy and quality of data submitted to the system.
• Issues, monitors and collects transport documents.
• Receives and registers invoices from suppliers.
• Collects all legally and internally required documents and maintains data in all relevant systems.
• Issues invoices to clients for handled shipments while respecting corporate invoicing speed regulations.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.