Assistant Manager / Deputy manager - Air Cargo

Cargo Partner Logistics; Ahmedabad District; On-site; INR 300,000 - 540,000; Full time

Job summary

Cargo Partner Logistics is a global logistics provider offering air, sea, road transport and warehousing services. Join a team focused on information technology and supply chain optimization to empower businesses in a fast-paced world.

The role involves end-to-end shipment handling, accurate data entry in CW1, proactive client communication, and collaboration with internal teams to resolve queries and ensure smooth operations.

Qualifications

• Experience handling freight forwarding operations and client communication.
• Proficiency with transport management systems and document accuracy.
• Ability to resolve client queries with professional conduct.

Responsibilities

• Enter commercial data into CW1 and ensure document accuracy.
• Serve as the face of the company to customers and communicate shipment status.
• Collect and share documents with stakeholders and inform customers of changes.
• Handle customer claims per corporate procedures and arrange CAPA/CIP actions.
• Organize daily freight forwarding operations from pickup to delivery in compliance with SOPs.
• Ensure data quality in company systems and issue invoices to clients.

Skills

Customer service

Logistics coordination

Data entry

Tools

CW1

Job description

End to End shipment handling

• Enters relevant commercial data into the company s transport management system (CW1) and ensures the accuracy of documents.
• Acts as the company s face towards our customers.
• Communicates status of shipments and further steps.
• Collects and shares relevant documents with internal/external stakeholders.
• Keeps customers proactively informed whenever an unforeseen change occurs.
• Consults and supports clients in their queries.
• Collaborates with other internal departments in order to solve client s
• Handles customer claims according to corporate procedures.
• Sets corrective and preventive actions (CAPA) and communicates them to customers as part of the company s continuous improvement process (CIP).
• When dealing with difficult situations, manages the conflicts professionally while treating our customers with utmost respect.
• Prepares, organizes and performs daily freight forwarding operations, in compliance with corporate directives and procedures.
• Organizes shipments from pick-up, customs clearance, loading, dispatch and delivery.
• Timely and accurate processing of shipments.
• Handles shipments in compliance with corporate processes, SOPs and management instructions.
• Is responsible for the accuracy and quality of data submitted to the system.
• Issues, monitors and collects transport documents.
• Receives and registers invoices from suppliers.
• Collects all legally and internally required documents and maintains data in all relevant systems.
• Issues invoices to clients for handled shipments while respecting corporate invoicing speed regulations.
• Conducts retention phone calls to existing clients on a regular basis.

0 - 0 a year

Company Introduction:

For over 40 years, cargo-partner has flourished in the logistics industry, delivering unparalleled service to our clients worldwide. We have now embarked on another journey and to continue our commitment for excellence, we have now joined the Nippon Express Group which will now underpin all the values we constantly aspire to achieve, now becoming a top 5 global player. As an end to end info logistics provider, we pride ourselves on offering a comprehensive portfolio of air, sea, land transport, and warehousing services.

With a unique focus on information technology and supply chain optimization, we empower businesses to thrive in todays fast-paced world. Join our dynamic team, where innovation meets passion and every voice is valued. Embark on a journey where your skills are nurtured, creativity is celebrated, and together, we take pride in making a difference.

Discover more about our Mission Vision . Dive into a world of endless opportunities and embark on the cargo-partner journey with us.

cargo-partner is an equal opportunity employer. We celebrate diversity and are committed to creating an environment where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristics. We welcome and encourage applications from all individuals, regardless of background.

View our Privacy Policy .

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.