Hiring: Customer Support Executive / Assistant Manager

Logfix Scm Solutions; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Logfix Scm Solutions in Chennai seeks an Assistant Manager to lead the daily customer support operations, ensuring timely service delivery and alignment with business goals. You will coordinate with cross-functional teams and drive process improvements to enhance efficiency.

The ideal candidate has 3+ years in customer support, at least 2 years in a leadership capacity, and a proven track record with SLAs, FCR, CSAT, and MIS reporting.

Qualifications

• 3+ years of experience in customer support operations.
• Minimum 2 years in team lead/senior executive/assistant manager capacity.

Responsibilities

• Manage daily customer support operations and service delivery.
• Handle complex customer queries, complaints & escalations.
• Monitor SLA, FCR, productivity, response time & service quality.
• Coach and mentor customer support teams.
• Drive process improvement and customer satisfaction.
• Coordinate with cross-functional teams for issue resolution.
• Prepare MIS reports, dashboards & operational metrics.
• Ensure compliance with customer service and data privacy standards.

Skills

Customer Support

Team Management

Escalation Handling

SLA

FCR

CSAT

MIS Reporting

CRM

MS Excel

Stakeholder Management

Process Improvement

Job description

HIRING Assistant Manager Customer Support Operations

Role: Assistant Manager Customer Support Operations
Experience: 3+ Years

Job Type: Full-Time

Key Responsibilities

• Manage daily customer support operations and service delivery.
• Handle complex customer queries, complaints & escalations.
• Monitor SLA, FCR, productivity, response time & service quality.
• Coach and mentor customer support teams.
• Drive process improvement and customer satisfaction.
• Coordinate with cross-functional teams for issue resolution.
• Prepare MIS reports, dashboards & operational metrics.
• Ensure compliance with customer service and data privacy standards.

Key Skills

Customer Support | Team Management | Escalation Handling | SLA | FCR | CSAT | MIS Reporting | CRM | MS Excel | Stakeholder Management | Process Improvement

Requirement

Minimum 2 years in Team Lead / Senior Executive / Assistant Manager capacity.