Team Leader - Call Centre

Tata Capital; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Tata Capital in Bengaluru seeks an experienced Customer Support Team Lead to manage and supervise a team of representatives, drive sales targets, and deliver exceptional service.

You will develop strategies to boost performance and quality, analyze feedback, collaborate across departments, and coach new hires while monitoring KPIs for senior management.

Responsibilities

• Manage and supervise a team of customer support representatives to achieve sales targets and provide exceptional customer service.
• Develop and implement strategies to improve team performance, productivity, and quality.
• Analyze customer feedback and implement changes to enhance the overall customer experience.
• Collaborate with other departments to ensure seamless operations and drive business growth.
• Train and coach new hires to ensure they meet performance expectations.
• Monitor and report on key performance indicators to senior management.

Job description

• Manage and supervise a team of customer support representatives to achieve sales targets and provide exceptional customer service.
• Develop and implement strategies to improve team performance, productivity, and quality.
• Analyze customer feedback and implement changes to enhance the overall customer experience.
• Collaborate with other departments to ensure seamless operations and drive business growth.
• Train and coach new hires to ensure they meet performance expectations.
• Monitor and report on key performance indicators to senior management.