Assistant Manager- Customer Quality

AIS; Rewari; Vor Ort; INR 700.000 - 1.100.000; Vollzeit

Zusammenfassung

Qualifikationen

• Knowledge of Glass manufacturing process, claim handling procedure, and problem solving techniques.
• Engineering change procedures, FMEA, PPAP, MSA and SPC knowledge.
• Experience of 7 to 8 years in related roles.

Aufgaben

• Oversee customer service section operations and KPI monitoring.
• Ensure quality management and compliance to customer requirements (RNAIPL, TKML, Reva, Whirlpool, Samsung, Ashok Leyland).
• Coordinate ECN changes, PPAP tracking, CAPA verification and monthly customer reports.
• Monitor sample production, on-time dispatch, and PPAP status for changes.
• Lead training and development, risk reduction, and safety adherence.

Kenntnisse

Glass manufacturing knowledge

Claim handling

Problem solving

Engineering change procedure

FMEA

PQCT

PPAP

MSA

SPC

Ausbildung

Graduate in Mechanical Engg.

Jobbeschreibung

Role Name Sectiion Head ( Customer Support - RNAIPL,TKML, Reva, Whirlpool, Samsung &Ashokleyland)

Role Description To handle customer for product , process andchange management

Role purpose To manage smooth & efficient functioning ofCUSTOMER SERVICE Section

Document created by D.Lakshmipathi

Responsibilities KRA (Key Result Areas) KPI (Key Performance Indicators)

• Heads
• Quality management Compliance to customer specific requirement (RNAIPL, TKML, Reva,Whirlpool, Samsung & Ashokleyland Customer satisfaction score / Monthly results
• Initiate & ensure the Engineering changes implementation inthe parts as per customer requirement Follow up ECN change Points / Items
• Sample production on time
• Dispatch on customer committed date
• Check the PPAP status for the Changes
• monitoring customer PPM No. of customer claims
• Monthly customer result report
• Monitor the Sequence rejection and communciate to plant and takeCM Sequence Rejection cost
• Customer's approval for changes made in Process / Product /Packing / Transportation No. of changes / ECN Record
• Timely carry-out & submit PPAP Engineering change notice tracking sheet.
• Performance indicators sheet
• Monitoring of CAPA against customer complaints & theireffectiveness for these actions CAPAverification sheet
• Submit monthly inspection reports to the customer Monthly customer Reports
• Responsible for Material supply as per customer requirement Pre-dispatch inspection sheet
• Sample evaluation during initial product development Sample Evaluation record
• Stop the material supply of any defective parts to the customer. No. of customer claims
• Monthly customer result report
• Check & reject the countermeasure report incase ofineffective actions Countermeasure Report
• Manpower Development Toplan and develop the skill matrix of section's members as per roles andresponsibility Training plan vs actual
• Total employees involvement Monitoring Meeting attendance
• Number of QC circles
• Number of PDCA's
• Training and understanding of person to attendmarket claims In-house training
• Awareness of issue at site
• Fitment process of new model glasses in vehicle& their quality parameters Quality petrol check sheet for new models
• Cost reduction Monitoring& evaluate packing quantity increased in pallet Inspection std as per ECN
• Manage multi-claims during one visit Claims Reports
• Co-ordinate to send inspection gauge atcustomer sites for glass inspection through company's dispatch trailer Inspection at customer end Vs taxi used
• Budgeting Toparticipate in section budgeting and control Budget plan vs actual
• Safety - of Manpower To monitor& implement SOP's for safety so as to build safe working environment byensuring adherence to safety norms. Continuous Training on Safety Norms.
• Safety audit score/calendar

REQUIREMENTS

• Knowledge Knowledge of GlassManufacturing process., Claim handling procedure, Excellent in Problem solving techniques, Engineering change procedure,FMEA, PQCT, PPAP ,MSA, SPC. Experience '(Number of years) 7 to 8 yrs.
• Skills Managerial, Communication, Leadership Motivation. Qualification Graduate in Mech. Engg.

INTERACTION

• Internal Customers Other External parties/Vendors
• All customers, Internal ( NMD, Production.,Marketing , PPC , Dispatch , Marketing, Pallet section, H.R , Supply chain)etc. RNAIPL, TKML, Reva, Whirlpool, Samsung & Ashokleyland
• Child parts supplier (occasionally)

DECISIONMAKING AUTHORITIES

• To take decision on hold material.
• To stop production in case of any abnormality produced.
• To take decisions in resolving the quality issues / Technical queries at customer end