Deputy Manager/Joint Manager-Quality

Single Window Consulting; Bhiwadi; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Single Window Consulting in India seeks a Quality Manager to oversee customer quality, warranty issues, and in-house quality improvement, identifying causes of failures to ensure timely resolutions and sustained product quality.

You will lead daily and monthly data reviews, drive 5S and TPM initiatives, coordinate with customers, architecture, sales, service, and DRE visits, and develop the team to meet scrap and cost targets.

Qualifications

• Oversee daily customer, warranty, in-house rejections and scrap targets.
• Lead root cause analysis and implement corrective actions.
• Drive continuous improvement and shop floor discipline using TPM/5S.

Responsibilities

• Manage, achieve, sustain and maintain daily Customer, Warranty, In house Rejections & Scrap targets.
• Prepare and represent Monthly Quality Data at Plant Level with insights on Customer complaints and NCs.
• Drive Continuous Improvement, 5S, TPM, Team Engagement and quality initiatives.
• Identify root causes of quality issues and implement effective corrective actions.
• Coordinate with internal teams to ensure timely resolution of customer concerns.

Skills

Quality management

Root cause analysis

Customer liaison

Process improvement

Tools

5S

TPM

Job description

JOB DESCRIPTION

The purpose of this role is to manage Customer Quality, Warranty issues, In House Quality Improvement, identification of sources leading to failures in occurrence & detection so that our Customer complaints, Warranty issues, In house rejections, scrap targets could achieved timely.

Key Individual Accountabilities

Strategic

• Able to identify the concerns for long term into Product, Systems & fitment function.

Financial

• Able to Prepare the Capex and Opex budget & tracking expenses against the budget.
• Able to do timely analysis if Cost Target is not achieved.

Customer/ External Orientation

• Able to Coordinate and manage Customer/Architect/Sales/Service/DRE visits and timely update on decided actions related to their concerns.

People Orientation

• Able to listen and identify Customer &Employee concerns and able to provide timely solution.

Core operational accountabilities

• Able to Manage, Achieve, Sustain and maintain Daily Customer, Warranty, In house Rejections & Scrap targets
• Able to Prepare and represent Monthly Quality Data at Plant Level along with achievements and analysis especially in Customer complaints, Reoccurrence, NC, Scrap, Cost Saving, People Development, Quality Initiatives etc.
• Able to prioritize the assigned tasks for satisfaction of the customer
• Expected well update and desired discussion on Shop Floor Issues timely,
• Able to drive Continuous Improvement, 5S, TPM, Team Engagement
• Able to do a deep analysis on various issues related to Quality.
• Maintain high level of integrity and trust in all interactions and tasks.
• Able to think, Plan and organize various initiatives, follow ups to achieve targets on daily and monthly basis.
• Able to identify TNI of team member on skill basis and coordination with HR for gap fulfillment.
• Able to drive the team, encourage team bonding.
• Customer Complaint Reduction, Warranty issues Reduction, In House Rejection reduction, Scrap reduction, Participation in Quality Circle along with team for External Award, Representing Plant Quality at Glance to others for learning and Sharing purpose

Key Performance Indicators

• Achievement in defined targets of Customer Complaint reduction (Reorders, Reoccurrence, NC)
• Achievement in defined targets of In-House Rejection
• Achievement of Daily Scrap targets
• Effective Closure of any Quality issues with occurrence and detection-based analysis.
• Able to identify root causes
• Good Trainer on Quality Tools
• Zero Accident in the form of First Aid, Minor or Major in Quality Department
• People Development through participation in external events like Quality Circles
• Team Player, Team Bonding, Team Engagement score within target