Assistant Manager - Concierge

Hyatt Hotels Corporation; Ernakulam; On-site; INR 600,000 - 900,000; Full time

Job summary

Hyatt Hotels Corporation is seeking an Assistant Manager - Concierge to oversee the Concierge operations under the Front Office framework in a Hyatt-branded property in India. The role emphasizes delivering guest experiences that align with Hyatt’s corporate strategies and brand standards while supporting the Front Office team.

The successful candidate will have a minimum of two years in a similar leadership role, ideally with Clefs d'Or, and strong problem solving, organization, and

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Assistant Manager - Concierge or Guest Service Manager.
• Should be a holder of the 'Clefs d'Or'.
• Good problem solving, organisational and interpersonal skills are a must.

Responsibilities

• Assist Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center.
• Ensure maximum guest satisfaction through planning, organizing, directing and controlling the Concierge operation and administration.

Education

Diploma in Hospitality or Tourism Management

Job description

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"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

You will be responsibleto assist with theefficient running ofthe department in line with Hyatt International's Corporate Strategies andbrand standards, whilst meetingemployee, guest and owner expectations. The Assistant Manager - Concierge is responsible to assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Manager - Concierge or Guest Service Manager. Should be a holder of the 'Clefs d'Or'. Good problem solving, organisational and interpersonal skills are a must.

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