Assistant Manager - Concierge

Grand Hyatt; Ernakulam; On-site; INR 650,000 - 900,000; Full time

Job summary

Grand Hyatt Kochi is seeking an Assistant Manager - Concierge to help run the guest services area in line with Hyatt International's standards. You will support the Front Office leadership, directing concierge operations and administration to maximize guest satisfaction and department profitability.

Candidates should have a hospitality management background, two years of relevant experience, and ideally hold Clefs dOr recognition.

Qualifications

• Ideally with a degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Assistant Manager - Concierge or Guest Service Manager.
• Holder of the 'Clefs d'Or'.
• Good problem solving, organisational and interpersonal skills.

Responsibilities

• Assist with the efficient running of the department in line with Hyatt's strategies and brand standards, while meeting employee, guest and owner expectations.
• Assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction.

Skills

Problem solving

Interpersonal skills

Organisational skills

Education

Degree or diploma in Hospitality/Tourism management

Job description

Organization

Grand Hyatt Kochi

Summary

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Concierge is responsible to assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Assistant Manager - Concierge or Guest Service Manager.
• Should be a holder of the 'Clefs d'Or'.
• Good problem solving, organisational and interpersonal skills are a must.