Assistant Manager - Concierge

Hyatt Hotels Corporation; Ernakulam; On-site; INR 500,000 - 700,000; Full time

Job summary

Hyatt Hotels Corporation in Kerala, India is seeking an Assistant Manager - Concierge to support frontline operations, guide guest services, and help run the department as a profitable unit while maintaining Hyatt standards.

You will assist the Front Office and AFO Manager, ensure guest satisfaction, manage guest requests, and supervise a team with a focus on service excellence and professional presentation.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Assistant Manager - Concierge or Guest Service Manager.
• Should be a holder of the 'Clefs d'Or'.
• Good problem solving, organisational and interpersonal skills are a must.

Responsibilities

• Assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards.
• Manage the Front Office / Assistant Front Office Manager relationships and guest service operations to maximize guest satisfaction and departmental profitability.

Skills

Guest service

Team leadership

Education

Diploma in Hospitality Management

Job description

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

You will be responsibleto assist with theefficient running ofthe department in line with Hyatt International's Corporate Strategies andbrand standards, whilst meetingemployee, guest and owner expectations. The Assistant Manager - Concierge is responsible to assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Manager - Concierge or Guest Service Manager. Should be a holder of the 'Clefs d'Or'. Good problem solving, organisational and interpersonal skills are a must.

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