Assistant Manager - Commute Analytics

Jones Lang LaSalle Incorporated; India; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Jones Lang LaSalle in Gurugram is seeking an Assistant Manager (Analytics) for Employee Commute Services to drive data-driven decisions in mobility programs.

You will develop dashboards, perform root cause analysis of operational deviations, and build automated reporting for daily, weekly, and monthly commute performance reviews, while collaborating with cross-functional teams to optimize routes and fleet utilization.

Qualifications

• Bachelor's degree in business/computer science.
• 3-5 years' experience in transportation or facilities management.
• Strong analytical and problem-solving skills.
• Program management experience.
• Knowledge of transportation demand management principles.
• Excellent communication and interpersonal skills.
• Experience with transport management software/tool.
• KPI compliance with the Service Level Agreement established between Jones Lang LaSalle and Amazon (Client).

Responsibilities

• Develop, maintain, and enhance commute operations dashboards tracking key metrics including OTA%, OTD%, no-show rates, fleet utilization, scheduling efficiency, and per-cab occupancy.
• Build automated reporting frameworks for daily, weekly, and monthly commute performance reviews.
• Perform root cause analysis on operational deviations such as service delays, high no-show rates, and cost overruns.
• Create data visualizations and executive summaries for leadership reviews and business presentations.
• Analyze cost impact of no-shows, route inefficiencies, and underutilized fleet capacity.
• Monitor and analyze commute request patterns, shift-wise demand, and seasonal trends to support capacity planning.
• Develop predictive models for demand forecasting, route optimization, and fleet deployment.
• Identify opportunities for cost optimization through data-driven recommendations on route consolidation, vehicle right-sizing, and scheduling improvements.
• Track and analyze safety incident data to identify patterns and preventive measures.
• Support vendor performance evaluation through SLA analytics.
• Manage and optimize data pipelines from transportation management systems (e.g., MoveInSync ETS).
• Administer and enhance BI tools and dashboards for commute analytics.
• Ensure data integrity, accuracy, and timeliness across all reporting systems.
• Collaborate with technology teams to improve data collection, integration, and automation capabilities.
• Partner with Commute Program Managers, site operations teams, and vendor partners to translate data into actionable strategies.
• Present analytical findings and recommendations to senior leadership and cross-functional stakeholders.
• Respond to ad-hoc data requests and provide analytical support for strategic initiatives.
• Train and mentor team members on analytics tools, methodologies, and best practices.
• Identify and implement process improvements through data analysis and benchmarking.
• Develop and standardize KPI definitions, measurement methodologies, and reporting templates.
• Drive automation of manual reporting processes to improve efficiency and reduce turnaround time.
• Establish data governance standards for commute analytics.

Skills

Analytical skills

Program management

Communication

Leadership

Education

Bachelor's degree in business/computer science

Tools

MoveInSync

Routematic

GPS dashboards

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Position: Assistant Manager (Analytics)- Employee Commute Services

ROLE AND RESPONSIBILITIES

Data Analytics & Reporting

• Develop, maintain, and enhance commute operations dashboards tracking key metrics including OTA%, OTD%, no-show rates, fleet utilization, scheduling efficiency, and per-cab occupancy
• Build automated reporting frameworks for daily, weekly, and monthly commute performance reviews
• Perform root cause analysis on operational deviations such as service delays, high no-show rates, and cost overruns
• Create data visualizations and executive summaries for leadership reviews and business presentations
• Analyze cost impact of no-shows, route inefficiencies, and underutilized fleet capacity

Operations Intelligence

• Monitor and analyze commute request patterns, shift-wise demand, and seasonal trends to support capacity planning
• Develop predictive models for demand forecasting, route optimization, and fleet deployment
• Identify opportunities for cost optimization through data-driven recommendations on route consolidation, vehicle right-sizing, and scheduling improvements
• Track and analyze safety incident data (major/minor incidents) to identify patterns and recommend preventive measures
• Support vendor performance evaluation through SLA compliance analytics

Platform & Tools Management

• Manage and optimize data pipelines from transportation management systems (e.g., MoveInSync ETS)
• Administer and enhance BI tools and dashboards (Excel, or similar platforms) for commute analytics
• Ensure data integrity, accuracy, and timeliness across all reporting systems
• Collaborate with technology teams to improve data collection, integration, and automation capabilities

Stakeholder Management & Communication

• Partner with Commute Program Managers, site operations teams, and vendor partners to translate data into actionable strategies
• Present analytical findings and recommendations to senior leadership and cross-functional stakeholders
• Respond to ad-hoc data requests and provide analytical support for strategic initiatives
• Train and mentor team members on analytics tools, methodologies, and best practices

Process Improvement

• Identify and implement process improvements through data analysis and benchmarking
• Develop and standardize KPI definitions, measurement methodologies, and reporting templates
• Drive automation of manual reporting processes to improve efficiency and reduce turnaround time
• Establish data governance standards for commute analytics

Essential Skills

• Advanced proficiency in Microsoft Excel.
• Experience with BI tools (Tableau, Power BI) and data visualization is highly valued.
• Hands‑on experience with corporate transport software (e.g., MoveInSync, Routematic), and GPS tracking dashboards.
• Strong knowledge of administration, facilities, and transport management principles.
• Proficiency in fleet planning and fleet management software.
• Excellent organizational, communication, and leadership skills.
• Ability to handle customers, analyze data, and resolve conflicts.

Technical Skills

• Advanced proficiency in Microsoft Excel.
• Experience with BI tools (Tableau, Power BI) and data visualization is highly valued.
• Hands‑on experience with corporate transport software (e.g., MoveInSync, Routematic), and GPS tracking dashboards.
• Strong knowledge of administration, facilities, and transport management principles.
• Proficiency in fleet planning and fleet management software.
• Excellent organizational, communication, and leadership skills.
• Ability to handle customers, analyze data, and resolve conflicts.

Required Qualifications

• Bachelor's degree in business/computer science
• 3-5 year’s experience in transportation or facilities management
• Strong analytical and problem‑solving skills
• Program management experience
• Knowledge of transportation demand management principles
• Excellent communication and interpersonal skills
• Experience with transport management software/tool
• Key Performance Measures Compliance with the Service Level Agreement established between Jones Lang LaSalle and Amazon (Client)

Location: On-site -Gurugram

Scheduled Weekly Hours: 48

Jones Lang LaSalle ('JLL') is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

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For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.