Assistant Manager - Coding Auditor

ExlService Holdings, Inc.; Chennai; Presencial; INR 900.000 - 1.700.000; Jornada completa

Descripción de la vacante

ExlService Holdings, Inc. is seeking an experienced Operations Manager for Surgical Coding and Audit teams in Chennai. You will supervise daily activities, allocate workloads, and drive performance to meet project timelines.

You will collaborate with Quality Assurance and Training to close performance gaps, ensure compliance with HIPAA and related regulations, and report metrics to senior leadership. The role requires coordinating between coding, auditing, and training functions to align with

Responsabilidades

• Supervise and manage the daily activities of the surgery coding and audit teams, including in-house and contract auditors.
• Allocate workload, monitor performance, and ensure timely completion of assigned tasks in alignment with project timelines.
• Conduct regular team meetings to communicate updates, review performance, and address challenges or process changes.
• Foster a positive and productive work environment that encourages collaboration and accountability.
• Ensure that coding audits meet defined accuracy, quality, and productivity benchmarks.
• Review audit results, identify trends or recurring issues, and implement corrective actions to maintain quality standards.
• Collaborate with Quality Assurance and Training teams to address performance gaps through targeted coaching and retraining.
• Monitor operational workflows to identify bottlenecks and recommend process enhancements for greater efficiency.
• Support the development and implementation of best practices in surgical coding operations.
• Ensure seamless coordination between coding, auditing, and training functions to maintain alignment with business objectives.
• Ensure strict adherence to HIPAA, OIG, and other compliance and confidentiality regulations.
• Maintain and track key performance metrics, preparing regular reports for senior management.
• Address audit discrepancies, process deviations, and non-compliance issues promptly and effectively.
• Act as a point of contact between the audit team, management, and clients to ensure smooth communication and issue resolution.
• Participate in client calls and internal reviews to discuss project status, performance, and quality outcomes.
• Support audit planning and resource allocation based on client requirements and project priorities.

Descripción del empleo

Team & Operations Management:

Supervise and manage the daily activities of the surgery coding and audit teams, including in-house and contract auditors.

Allocate workload, monitor performance, and ensure timely completion of assigned tasks in alignment with project timelines.

Conduct regular team meetings to communicate updates, review performance, and address challenges or process changes.

Foster a positive and productive work environment that encourages collaboration and accountability.

Quality & Productivity Oversight:

Ensure that coding audits meet defined accuracy, quality, and productivity benchmarks.

Review audit results, identify trends or recurring issues, and implement corrective actions to maintain quality standards.

Collaborate with Quality Assurance and Training teams to address performance gaps through targeted coaching and retraining.

Process Management & Improvement:

Monitor operational workflows to identify bottlenecks and recommend process enhancements for greater efficiency.

Support the development and implementation of best practices in surgical coding operations.

Ensure seamless coordination between coding, auditing, and training functions to maintain alignment with business objectives.

Compliance & Reporting:

Ensure strict adherence to HIPAA, OIG, and other compliance and confidentiality regulations.

Maintain and track key performance metrics, preparing regular reports for senior management.

Address audit discrepancies, process deviations, and non-compliance issues promptly and effectively.

Stakeholder & Client Coordination:

Act as a point of contact between the audit team, management, and clients to ensure smooth communication and issue resolution.

Participate in client calls and internal reviews to discuss project status, performance, and quality outcomes.

Support audit planning and resource allocation based on client requirements and project priorities.