Lead Assistant Manager-Training & Quality

EXL Talent Acquisition Team; Bengaluru; On-site; INR 900,000 - 1,100,000; Full time

Job summary

EXL Talent Acquisition Team in Bengaluru seeks a Training Program Manager to design, develop, and implement training strategies for surgery coding and coding audit teams.

You will deliver training across classroom and virtual formats, create modules on CPT, ICD-10-CM, and HCPCS, and provide hands‑on exercises to assess and improve accuracy.

Collaborate with SMEs, QA, and compliance to ensure up‑to‑date content, HIPAA adherence, and measurable performance improvements across the coding function.

Responsibilities

• Design, develop, and implement training strategies tailored to surgery coding and coding audit teams.
• Conduct strategic needs analyses to identify skill gaps and develop training plans.
• Develop comprehensive training modules, presentations, and learning materials based on CPT, ICD-10-CM, and HCPCS guidelines.
• Ensure materials reflect updates in medical coding standards, payer requirements, and compliance regulations.
• Deliver training across classroom and virtual formats for new hires, existing staff, and auditors on surgery coding concepts and audit standards.
• Provide hands-on coding exercises, case studies, and assessments to reinforce learning.
• Offer ongoing support, mentoring, and guidance to coding professionals to enhance accuracy and productivity.
• Collaborate with SMEs, Quality Auditors, and Compliance Teams to ensure accuracy and relevance of training materials.
• Monitor training effectiveness through assessments, performance metrics, and feedback surveys.
• Update and refine materials to reflect process improvements, audit trends, and regulatory changes.

Job description

Training Program Management:

• Design, develop, and implement training strategies and programs tailored to surgery coding and coding audit teams.
• Conduct strategic needs analyses to identify skill gaps and develop training plans that address these gaps effectively.
• Develop comprehensive training modules, presentations, and learning materials based on current procedural terminology (CPT), ICD-10-CM, and HCPCS coding guidelines.
• Ensure training materials and processes reflect the latest updates in medical coding standards, payer requirements, and compliance regulations.

Training Delivery & Facilitation:

• Conduct training sessions (classroom, virtual, or blended) for new hires, existing staff, and auditors on surgery coding concepts, audit standards, and best practices.
• Provide hands‑on coding exercises, case studies, and assessments to reinforce learning and evaluate participant understanding.
• Offer ongoing support, mentoring, and guidance to coding professionals to enhance accuracy and productivity.

Curriculum Development & Evaluation:

• Collaborate with Subject Matter Experts (SMEs), Quality Auditors, and Compliance Teams to ensure accuracy and relevance of training materials.
• Monitor training effectiveness through assessments, performance metrics, and feedback surveys.
• Update and refine training materials periodically to reflect process improvements, audit trends, and regulatory changes.

Compliance & Quality Assurance:

• Ensure that all training initiatives comply with HIPAA, OIG, and organizational confidentiality standards.
• Promote coding accuracy, ethical practices, and adherence to compliance guidelines throughout the training process.
• Partner with audit teams to identify common error trends and develop targeted training to mitigate these issues.

Performance & Reporting:

• Maintain detailed records of training activities, participation, completion rates, and performance outcomes.
• Prepare regular reports and presentations for management on training effectiveness, skill development, and performance improvements.
• Contribute to the establishment of performance benchmarks and continuous learning strategies for coding teams.