Assistant Manager - Coding Auditor

EXL Talent Acquisition Team; Chennai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

EXL Talent Acquisition Team is seeking an experienced operations professional to supervise the daily activities of surgery coding and audit teams in Chennai.

You will allocate workload, monitor performance, and ensure timely delivery while maintaining HIPAA and confidentiality standards. The role requires coordinating with QA, Training, and client teams to drive quality and efficiency across projects.

Responsibilities

• Supervise and manage daily activities of the surgery coding and audit teams.
• Allocate workload, monitor performance, and ensure timely completion.
• Conduct regular team meetings to communicate updates and address challenges.
• Foster a productive environment encouraging collaboration and accountability.
• Ensure audits meet accuracy, quality, and productivity benchmarks.
• Collaborate with QA and Training to address performance gaps.
• Monitor workflows to identify bottlenecks and suggest improvements.
• Support development and implementation of best practices in surgical coding operations.
• Maintain HIPAA, OIG compliance and confidentiality.
• Prepare regular reports for senior management and client updates.
• Act as liaison between audit team, management, and clients.
• Participate in client calls and internal reviews on project status.

Job description

Team & Operations Management:

Supervise and manage the daily activities of the surgery coding and audit teams, including in-house and contract auditors.

Allocate workload, monitor performance, and ensure timely completion of assigned tasks in alignment with project timelines.

Conduct regular team meetings to communicate updates, review performance, and address challenges or process changes.

Foster a positive and productive work environment that encourages collaboration and accountability.

Quality & Productivity Oversight:

Ensure that coding audits meet defined accuracy, quality, and productivity benchmarks.

Review audit results, identify trends or recurring issues, and implement corrective actions to maintain quality standards.

Collaborate with Quality Assurance and Training teams to address performance gaps through targeted coaching and retraining.

Process Management & Improvement:

Monitor operational workflows to identify bottlenecks and recommend process enhancements for greater efficiency.

Support the development and implementation of best practices in surgical coding operations.

Ensure seamless coordination between coding, auditing, and training functions to maintain alignment with business objectives.

Compliance & Reporting:

Ensure strict adherence to HIPAA, OIG, and other compliance and confidentiality regulations.

Maintain and track key performance metrics, preparing regular reports for senior management.

Address audit discrepancies, process deviations, and non-compliance issues promptly and effectively.

Stakeholder & Client Coordination:

Act as a point of contact between the audit team, management, and clients to ensure smooth communication and issue resolution.

Participate in client calls and internal reviews to discuss project status, performance, and quality outcomes.

Support audit planning and resource allocation based on client requirements and project priorities.