Deputy Manager - Benefits Support Management

Arthur J. Gallagher & Co.; Bengaluru; On-site; INR 2,800,000 - 4,200,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative culture

Job summary

Gallagher in India seeks a People & Process Manager to lead a 15–25 member team, drive operational excellence, and align with global standards. The role focuses on process design, performance management, and continuous improvement in insurance operations.

You will collaborate with branch leadership, manage KPIs, and report outcomes across the organization. A strong leadership background and experience in US Health and Benefits operations are required.

Qualifications

• 5+ years of experience in insurance operations (US Health and Benefits).
• 3+ years in a leadership role guiding teams and delivering results.
• Strong people leadership, coaching, and performance management.

Responsibilities

• Lead a team of 15–25 professionals to drive operational excellence.
• Partner with branch leadership to design, implement, and roll out processes and tools.
• Ensure timely project delivery by coordinating with onshore and domestic partners.

Skills

Leadership

People management

Stakeholder management

Reporting & analytics

Process improvement

Education

Bachelor's degree

Master's degree

Job description

Introduction

Welcome to Gallagher in India - where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it's a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

The People & Process Manager will lead a team of 15-25 professionals, driving operational excellence and fostering a high-performance culture. This role combines strategic process management with strong people leadership to ensure seamless delivery, continuous improvement, and alignment with Gallagher's global standards.

Responsibilities

• The AM/DM will collaborate with branch leadership and stakeholders to assess operational needs, research best practices, and support the design and rollout of new processes and tools.
• Act as liaison between branch leadership and teams to align goals, ensure clear communication, and drive consistent performance.
• Ensure projects are executed accurately and within established timelines, by coordinating with various onshore and domestic partners.
• Identify and address potential challenges early to minimize risks and maintain smooth, productive operations.
• Collaborate with leadership to refine strategies and drive continuous improvement.
• Participate in integration meetings and host feedback sessions to enhance performance.
• Conduct regular performance reviews as per organizational guidelines, ensuring timely evaluations and constructive feedback.
• Exhibit strong people management to keep the team motivated, skilled, and effective in delivering results.
• Monitor team KPIs to align with goals, identify strengths and gaps, and guide development through feedback.
• Handle the team size of about 25 to 30 people
• Navigate and resolve conflicts efficiently.
• Collaborate professionally with a diverse team.
• Present new ideas assertively and proactively.
• Responsible for reporting and analysis
• Foster a culture of collaboration, accountability, and engagement.
• Persuade stakeholders to meet job requirements within pre-established timeframes.

Education

• Any Graduate or Postgraduate
• Degree Bachelor Master

Work Experience

• 5+ years of experience in insurance operations (US Health and Benefits), with at least 3+ years in a leadership role.

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)