Manager Operations

Spot Your Leaders; Dadri; Hybrid; INR 1,800,000 - 3,000,000; Full time

Job summary

Spot Your Leaders is seeking a Manager Operations to lead cross-functional operational initiatives. You will drive KPI achievement, oversee a large team, and collaborate with multiple departments to optimize processes and quality assurance across the organization.

The role requires 15+ years of experience, strong leadership and communication skills, and the ability to work US-shift hours. Candidates should be adept at stakeholder management and implementing automation to improve efficiency.

Qualifications

• Bachelor's or Master's degree from a recognized institute.
• 15+ years of work experience.
• Experience managing 50+ direct and indirect team members.
• Knowledge of US healthcare products (e.g., supplemental health, hospitalization).
• Knowledge of healthcare policy administration and claims processes.
• Highly results-oriented with strict deadlines.
• Strong managerial, planning, organizational, and interpersonal skills.
• Excellent communication skills.
• Self-starter, proactive, and target oriented.
• Willingness to work evening/night US shifts.

Responsibilities

• Take a lead role in achieving operational and financial KPIs; partner with multiple teams.
• Manage operational relationships and conduct stakeholder reviews.
• Identify opportunities for automation and process improvements.
• Implement and communicate performance metrics across teams.
• Develop and maintain quality assurance protocols.
• Lead and motivate a large team in a fast-moving environment.
• Oversee transitions with governance and tollgates.

Skills

Leadership

Strategic planning

Operational management

Stakeholder management

Process improvement

Analytical skills

Communication

MS Office

Team management

Education

Bachelor/Master's degree

Tools

MS Office

Job description

Manager Operations

Operations managers oversee the organizational activities of business organizations. These professionals are talented managers and leaders. They support operational leadership in a variety of departments.

At both large and small organizations, operations managers supervise, hire, and train employees, manage quality assurance programs, strategize process improvements, and more. Operations managers are ultimately responsible for maintaining and increasing the efficiency of a business or organization.

Role of Manager Operations

The person will typically need to take a lead role and:

• Ensuring both operational & financial KPIs are achieved, Partner with multiple teams to ensure smooth functioning.
• Manage and develop the operational relationships by conducting (where appropriate) operational stakeholder review meetings and day-to-day operations, liaison within key workstreams.
• Identify, highlight, and consult on further automation, optimization, and process improvement opportunities.
• Execute a well-defined Communication and Engagement model in place to ensure their teams understand the performance of our business and that they understand the needs of the teams.
• Ensure a focused engagement program for people is in place and implemented.
• Responsible for customer satisfaction
• Ensure identification and mitigation of risks within the process, people and technology
• Develop, implement, and maintain quality assurance protocols
• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution
• Manage multiple COEs to derive operational excellence
• Partner with cross-functional support teams to improvise the proprietary tools and systems.
• Work closely with compliance departments to ensure that all processes are compliant.
• Lead/manage ongoing transitions with adherence to transition tollgates.
• Responsible for Business continuity

Requirements to be Manager Operations

A seasoned professional with strong delivery experience having the below-mentioned core skills:

• Bachelors/Masters degree from a recognized institute or University
• Work experience of 15+ years
• Should have experience in managing a span of 50+ (direct and indirect) team members
• Knowledge of US healthcare products like supplemental health, Hospitalization, Accident, Critical Illness, Death, Leave and Disability.
• Knowledge of Healthcare policy administration, Supplemental Health claims, life claims, Implementation process, client management, and contract management.
• Highly results-oriented with ability to work under strict deadlines, meet deadlines, and maintain focus
• Strong managerial, planning, organizational, decision-making, networking, interpersonal, analytical, and lateral thinking skills.
• Good analytical and quantitative skills; excellent organizational skills for tasks, work environment and documentation
• Excellent communications skills
• Should be a self-starter, self-motivator, proactive & target oriented
• Should have good knowledge of MS Office applications
• Makes decisions within guidelines, balancing risk and service needs, seeking assistance from manager as necessary
• Should be flexible to work in evening/night shifts (US Shift) and must extend when business required
• Knowledge of SLA/Attrition/Quality
• Hands-on transition and project management experience in a global environment