Assistant Manager Back Office

Datamark Bpo Service; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Group Medical Insurance

Statutory Benefits

5 Days Working

Job summary

DATAMARK, Inc. is seeking a proactive Assistant Manager Back Office to lead a team and oversee daily back office operations. The role emphasizes productivity, quality, and cross-department collaboration to meet client expectations.

You will supervise Back Office Supervisors, drive performance initiatives, and implement best practices to streamline workflows. Strong problem-solving and client-facing skills are essential for success.

Qualifications

• Bachelor’s degree preferred.
• Back office experience with leadership exposure.
• Strong problem-solving and communication skills.

Responsibilities

• Supervise day-to-day back office operations and staff.
• Lead performance management and productivity initiatives.
• Implement best practices to improve workflow efficiency.
• Handle client escalations and coordinate with other departments.
• Drive continuous improvement and process standardization.
• Present production data and improvement plans to clients using PowerPoint.

Skills

Team Leadership

Process Improvement

Performance Management

Client Collaboration

Education

Bachelor’s degree (preferred)

Tools

PowerPoint

Job description

DATAMARK, Inc. is seeking an enthusiastic and dedicated Assistant Manager Back Office to join our dynamic team! This position is crucial in overseeing our back office operations, ensuring that processes run smoothly and efficiently. As the Assistant Manager, you will manage a team of associates, driving productivity and maintaining high-quality standards in our operations. Your role will involve collaborating closely with different departments and teams to achieve operational excellence and meet client expectations.

Your key responsibilities will include supervising daily back office functions, leading performance management initiatives, and implementing best practices to enhance workflow efficiency. You will also play a critical role in problem-solving, handling client escalations, and fostering a cohesive team environment that prioritizes collaboration and continuous improvement.

Requirements

Role: Back Office Assistant Manager

Primary Responsibilities:

• Coordinates and oversees the day-to-day workflow of Back Office Supervisors.
• Assists the Back Office Manager with employment actions, including discipline and termination of employees in accordance with company policy.
• Supports the financial metrics, i.e. speed and efficiency for assigned projects with the assistance of the Back Office Manager
• Assists with hiring and training new staff
• Develops Back Office Supervisors and Lead Operators for promotional opportunities
• Assists with conducting meetings with clients and presents production data, improvement plans, workflow processes, production processes, etc. utilizing tools such as PowerPoint.
• Conducts comprehensive tours for clients in their production areas
• Tracks and evaluates the performance of employees in the assigned groups.

Minimum Qualifications:

• Bachelor’s Degree preferred

Experience Required:

• At least 6 years of back office field experience with 4 of those years in a supervisory role.

Benefits

Group Medical Insurance

Statutory Benefits

5 Days Working